Reviews
Great buying experience
Very helpful and friendly. They get back to you very quickly with any questions or concerns you may have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alfred, we are very happy to have provided you with such a positive experience! We hope you have a great day!
The best car buying experience I have had.
The best car buying experience I have had. Everyone was friendly and helpful. Taylor got my wife and I the vehicle we wanted at the payments we wanted with no hassling and in record time. 5 star dealer in my book.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi James, thank you! We take our reviews seriously and are delighted to hear about your visit. At Ford of Franklin we are always striving to do better than your last visit.
This was our second vehicle we have purchased from
This was our second vehicle we have purchased from Lincoln of Franklin, even though we live in Mt. Juliet. Alex Renfro went above and beyond to help us. In fact, Alex introduced us to the whole team and everyone, without exception, made us feel right at home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mark, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Ford of Franklin is the best!
Brought my Ford Fusion in for a complete service and was out of there in 90 minutes! Warm staff, first class facilities, and Nick was a most responsive service representative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Mach E maintenance
As usual Glenn took great care if me, even providing me with a loaner while recalls were being completed!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Coleen, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
fast lane, new tires
They said I needed front brakes and rotors but brakes were only half worn and rotors had minimal wear.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service
Lonnie was great to work with in the service department keeping me informed with the progress of the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lori, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Fantastic Service
Ford of Franklin is my go to for all my service needs. My advisor, Nick St. Clair is a true professional. He provided timely updates and even found a way to save me some money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on every one of your future visits.
Vehicle repair
Mr. Lonnie helped us get a new motor before the new year. We were quoted 10-14 business days leaving us with one vehicle until mid January, but the Mr. Lonnie's help we had our car back within a week of dropping it off!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shelby, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Amazing Ford experience
Dealing with Patrick and team was a pleasure. They found me exactly what I wanted for the price I wanted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!