Reviews
Very good price and service and friendly.
Very good price and service and friendly. Very outstanding job performance. Didn?t have to wait longer for the service. I would definitely come to this service all the time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I went in with just a few “musts” but no real idea of
I went in with just a few “musts” but no real idea of what I wanted. Cody brought me options in my price range. I left with a vehicle I love. The whole experience was very pleasant, and I would recommend Cody at Ford to anyone looking for a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Amanda, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Jazlyn was amazing—got me the exact truck I wanted!
Jazlyn was amazing—got me the exact truck I wanted! Friendly, helpful staff all around!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please let us know if there is anything else we can do for you; we are more than happy to help!
Casey and the team at Ford Lincoln of Franklin did a
Casey and the team at Ford Lincoln of Franklin did a fantastic job. Would recommend our experience to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!
Quick Lane folks are great.
Quick Lane folks are great. Would highly recommend them. The are very fast and efficient and don?t try to push to buy any services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.
Recently drove to Ford of Franklin unannounced and
Recently drove to Ford of Franklin unannounced and unscheduled to the service department on a short staffed Saturday to see if I could get my recall for software repaired. They welcomed me in and completed all maintenance needed items within an hour and a half? Awesome and much appreciated!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jay, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They did a great job and quickly.
They did a great job and quickly. I was super impressed by the advisor who helped me out. They have always done a good job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service was great.
Service was great. Anthony was so helpful we always have a great experience at this service spot. We will bring all our cars here for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
I would like to specifically recognize Neal for his
I would like to specifically recognize Neal for his customer centricity approach kindness and communication skills throughout the entire process of getting my car repaired. He was so nice that he managed to get even my children car seats out for me while the car was already lifted for the repair work. He always looked at solving any concern I might have so I really appreciated his leadership mindset. My car was out of service for 5+days due to engine and driveshaft replacement (hopefully covered). Having more than 3 days rental would have been nice for organization purposes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bruno, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
We could not have had a better experience at Franklin
We could not have had a better experience at Franklin Ford. Zak listened to our needs and helped us every step of the way! One of the best car buying experiences we have ever had because of him. Would highly recommend Franklin Ford and specifically Zak and his car knowledge.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi William, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!