Reviews
Chris was great and very timely in getting repairs
Chris was great and very timely in getting repairs done Customer service was exceptional and they provided a very nice ride home for me in a comfortable Lincoln navigator
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Linda, thanks for taking the time to leave a review. Until the next time we meet, take care!
I had experienced a recurring problem with my F150.
I had experienced a recurring problem with my F150. I had taken it to another dealership in the past and they could only temporarily fix the problem, after keeping the truck for over a week at a time. Neal at Ford of Franklin listened to my concerns and proceeded to get his team to diagnose and make the repairs promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Curtis, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Very expensive repair work but necessary.
Very expensive repair work but necessary. Lonnie has been fantastic to work with. He always calls me back and explains how the repair work is progressing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Greg, thank you for taking the time to let us know how we did. We hope you have a great day!
Chris Simpson managed my experience exceptionally well.
Chris Simpson managed my experience exceptionally well. He personally insured a timely service while I waited. This is an excellent dealership!! Highly recommend. Also very reasonably priced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, your wonderful feedback and rating mean a lot to us. Take care.
Chris Simpson is a great service advisor.
Chris Simpson is a great service advisor. Always takes good care of my requests for service. Had my oil changed and a aftermarket UPG oil plug installed. Really enjoying the Ranger Raptor.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Adam, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I have always received very splendid customer service.
I have always received very splendid customer service. If any corrections needed to be completed, I was always notified before they perform the additional service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeanette, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Extremely quick and efficient service.
Extremely quick and efficient service. Chris Simpson showed us on his computer screen the issues we were having with the truck and provided a solution. The vehicle was fixed immediately.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alan, we're glad to hear our staff took such great care of you! Here at Ford of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
We received fast service on our Ford Explorer.
We received fast service on our Ford Explorer. Jesse called and let us know the details and the repair was made sooner than expected. We are very pleased with service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mike, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Chris was the best!
Chris was the best! He was very helpful during the entire process of getting the truck in for repairs. I would highly recommend him and Ford of Franklin
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Johnny, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
The dealership was very friendly and informative.
The dealership was very friendly and informative. They kept me updated as to what they were finding. It is easy to book an appointment and check in as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jennifer, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.