Reviews
I have to say I am very impressed with the quality of
I have to say I am very impressed with the quality of service I have received at Franklin Ford. Brought my Raptor in for routine service, oil change etc. I got the vehicle back in less than 2 hours. I then mentioned it made a rattling sound on initial cold start. My service advisor was Anthony Martinez who remembered me from a previous service, he advised me due to the mileage it could be the cam phasers, and he immediately scheduled for that to be addressed, and even gave me a ride home as the service was going to take a couple days. I have nothing but praise for this service dept. 5 stars all the way
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rick, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Needed a part before I drove it new off the lot.
Needed a part before I drove it new off the lot. It wasn?t ordered as promised. I had to call about it. Then they scheduled an appointment without asking me which I couldn?t keep. I had to call to reschedule and when the car got back to the dealer they still hadn?t ordered the part and had no record of it ever being ordered in the first place. Don?t know who dropped the ball but someone did
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 800-6500 to share more details about your visit so we can make things right.
I just had my Ford Edge serviced.
I just had my Ford Edge serviced. It needed a full maintenance. I am extremely satisfied with the service and with this facility. The Service Assistant, Anthony, reviewed the services and inspection needed when I arrived. He was very helpful and friendly. I highly recommend this Ford Lincoln Service Center.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mary, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Very good experience, excellent customer service.
Very good experience, excellent customer service. I?m going for a recall service so I?m satisfying, finish in good time, thank you very much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Claudia, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Ben was great and made the whole Process very easy and
Ben was great and made the whole Process very easy and we live our new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Feel free to reach out to us if you need anything. Have a wonderful day.
I had great experience at the Ford Franklin dealership.
I had great experience at the Ford Franklin dealership. i would recommend this dealer and have been coming here for 9 years. Appreciate all of their efforts.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jackie, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
My service advisor Nick did a good job taking care of my
My service advisor Nick did a good job taking care of my issue. They diagnosed the problem and replaced the faulty part. The vehicle was ready to pick up less than 24 hours from when I dropped it off.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jim, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Great service!
Great service! Recommended upcoming needs, reviewed last service, corrected 30,000 mile performance as I changed engine filter and cabin filter. Recommended using Ford points for all service needs. Anthony was great ?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
All around great experience from the sales side to
All around great experience from the sales side to finance! Parker was excellent with overall communication and customer service. Finance was easy, as well. Definitely would buy a car at this dealership again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Stephen, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Nevaeh is going to love her car because of you and the
Nevaeh is going to love her car because of you and the staff. He made my sale of her car easy and informative. Everyone was helpful. But, Casey was available through the complete process. Excellent 5+.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!