Reviews
I was provided a quick and easy service for my car that I
I was provided a quick and easy service for my car that I was appreciative of. Thank you for the help and for the customer service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Was overdue on my service and running late, they still
Was overdue on my service and running late, they still got me in last minute and was able to pick up my vehicle early the next day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jennifer, thanks for taking the time to leave a review. Until the next time we meet, take care!
Service was excellent and fast.
Service was excellent and fast. And my service rep was knowledgeable and kept me appraised. Overall I?d recommend this dealership to anyone serving their ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jim, your wonderful feedback and rating mean a lot to us. Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.
The quick lube fast lane was a great experience.
The quick lube fast lane was a great experience. They got me quickly took care of everything with the 65K oil change, and identified a couple of problems I needed to resolve including a drained battery. Will always rely on them and the pricing is good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Peter, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Everything was very quick and professional.
Everything was very quick and professional. My only complaint would be the price to pay 250 dollars that everyone knew what was wrong with the car when I drove it in the shop. Then to be quoted 4000 dollars to go down the street and have the work done for less than a thousand is a little much.
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ron, thank you so much for your feedback! We hope you have a great day!
Great service got me in and out when they said they
Great service got me in and out when they said they would. No extra charges during the repair total bill came in at the service quote amount.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
I bought a pre-owned Lincoln Corsair from Lincoln of
I bought a pre-owned Lincoln Corsair from Lincoln of Franklin in July. Jeff Dawson was my salesman and he is fantastic. Very responsive to my texts and met with myself and my husband a few times. Very professional and attentive. Highly recommend working with him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michelle, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
Great service experience.
Great service experience. I have had a great experience taking my car to Ford of Franklin for both basics maintenance and for repair work. I would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dan, thanks for taking the time to leave a review. Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.
Great customer service!
Great customer service! I did not have an appointment and they worked to fit me in on a Saturday. They kept me informed all the way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeff, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Great experience with the service department.
Great experience with the service department. Repair of the Ford Edge was on time and repair correctly the first time. Lonnie our service advisor kept us informed every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tony, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.