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Acura of Memphis

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (216 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (901) 201-4935 (901) 201-4935
Used (855) 570-5645 (855) 570-5645
Service (855) 570-6064 (855) 570-6064

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (216 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Memphis from DealerRater.

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Service is good!

I have always had positive experiences with the service department. Customer service has always been great. Also, the quality of repairs is always good.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate the business and feedback. Please call us if we can be of further assistance.

Great Overall Experience

I recently had my brakes changed at the Acura of Memphis dealership and the process was better than any service experience I have previously encountered. The service rep was up front with the pricing as well as informing me of any possible work that might have to been done in addition to my brakes considering the wear and tear. They gave me all of the pricing estimations before hand in the event that additional work had to be done, as well as gave me an accurate time when to expect my car to be repaired. The whole process took about 3-4 hours in which I left my car at the dealership and continued on with my day. Easy, convenient, No uneccessary add-ons or suggestions! Thanks Acura of Memphis I will be returning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive comments. I am so glad to hear that you enjoyed your experience. Call us if there is anything we can help you with.

Great service.

They provided my family with great customer service. We did not feel like it was a pressure sale. Every step was fully explained with professional details.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review and for choosing us. I'm happy that you enjoyed doing business with Acura of Memphis.

Excellent Service

I brought my TSX in for service a "B" service and had a great experience. They were quick , competitively priced and even have a Cafe for customers...wow! I highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your visit and our cafe.

Very Happy Customer - Cynthia

I am more than excited to have just purchased my new Lexus ES350 from Acura of Memphis!!! I love my new car but more than that I love the amazing customer service from Lamonte and Eric - They were both very professional and extremely helpfully in all my car purchasing needs. I am so pleased with the service and level of professionalism I received from Lamonte and Eric, I have already referred 3 of my family members and friends to purchase their next car from Acura of Memphis. Thank you guys so much for making me a very happy customer this week!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Go to memphis acura

I ran into a bit of a snag, but we resolved the issue. The sales manager was very helpful.they came to me and solved the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Dealership and People to work with

I would highly recommend the dealership and the people I dealt with. They treated me very well. Even the girl who worked in Starbucks. They serviced my car like it was a Acura and not a traded in Buick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

satisfied

I bought a saturn vue in july,and i wasnt satisfied at first.Now i am very satisfied,they took care of me.very efficient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Disappointing Experience

It looks like we definitely encountered the wrong salesman with all of the positive reviews here. My wife and I were there nearly 2 weeks ago to see the new TLX. I was also deciding between the Volvo S60, Infiniti Q50, and Audi A4. We were not taken seriously the entire time. We look young, pulled up in an old Toyota Corolla, and did not appear to be in the typical Acura demographic. Immediately, we were hit with financial talk before car talk and had to pretty much ask to see inside of the car. As you might imagine, we were not offered a test drive. What car dealership doesn't offer a test drive? I guess we looked like we would either wreck or steal the car. Needless to say, I ended up buying a different car, but it's disappointing that some salespeople behave this way. My wife will be looking to buy a car soon and it probably won't be purchased at Acura of Memphis either. I know one person cannot reflect the whole dealership, but our experience tainted our view of this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Acura of Memphis would like to take our apology a step further. I would like to set up a time where I can meet you personally and show you the level of customer service that we do provide here at Acura of Memphis. We would also like the opportunity to be considered for your next car purchase. Please contact me so that we can set up a time where I can introduce myself and assure you that we would appreciate your business. I would like to extend an olive branch and offer a complimentary oil change from our service department; we service all makes and models and would happy to service your new vehicle. Again, I would like to apologize personally, I hope to hear from you soon. Jeff Larson General Sales Manager Acura of Memphis

The best car dealership

They are really sweet, amazing,and helpful. They really make sure you're happy with the service . The cars are absolutely amazing and drive smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.