Acura of Memphis

Mr Hamlet was very courteous and helpful. Explained each detail to the point and with my less than perfect Credit was able to send me home in a car on the same day!

I am very pleased with my car you young men were very helpful and friendly honest respective understanding caring and blues sound good to BYE!

I have been a customer of Acura for almost 10 years. In the beginning I had a great experience; however, for the last few times I have contacted the scheduling department and the service department my experience has been less than stellar. I am disappointed and I hope that my experience will get better. As much as I love my vehicle, employees should remember the golden rule. Treat others like you want to be treated. This review does not negate my great experience I had with my previous service manager. I believe his name was Mike. No one can seem to tell me who helped to service my car in March of 2016. Signed, A concerned customer.

Thanks Lamonte for the very professional service render. I will forever do business with Acura of Memphis and send others. Thanks for all you do!!!

I've purchased two cars from Acura of Memphis and both experiences have been great. I had a problem and within an hour it was solved. Everybody was so helpful. especially Vince Gregory!!!!

Never again will I do business with this dealer, found out my vehicle had a recall through car fax the dealer never once called to handle the recall and after calling to schedule an appointment was told I would get a call back and never heard from anyone, sold the vehicle (2014 Acura MDX Sh-awd) to another local dealer and will never shop Acura of Memphis again!!

First off... I would go to King Acura in Birmingham instead of AOM. Why I bought a Subaru Outback at Keras Subaru over the Acura RDX.... was not because we liked the Subaru better, it's because the Sales process at Memphis Acura is painful and more like buying a low-end Chevy. I am a 7 time Honda/Acura owner/leasee and don't feel that way at AOM. I am also in the market for an MDX but the Mercedes SUV at Mercedes Collierville looks better even though it's more. This Acura dealer is good for service but the Sales team is non-responsive and act like this is the 1980's when the concept of Internet pricing did not exist.

Acura has a great service department. They are fast and friendly. I would highly recommend it.

Purchased a new 2014 Acura MDX from Acura of Memphis back in March of 2014. After purchasing the vehicle where I was told they had the largest fleet of loaner vehicles in the city and when I brought my vehicle in they would loan me another Mdx. I was very offended after 3 months of ownership one of the roof rails was coming loose and when I brought it in they wanted to put me in an Acura ILX as a loaner vehicle. After explaining to the advisor that I didn't like the fact that I spent 56000 dollars on the highest trim model of the Mdx (advanced sh-awd) that they would even have the nerve of even offering me the smallest cheapest car they sell as a loaner vehicle. None the less they got the manager involved and he put me in a vehicle comparable to the one I was having serviced. I was informed that they would call when it was ready and instead I was the one constantly calling and was always told I would receive a call back and never would. Here we are almost 2 years later and I found out that my vehicle has a recall. Not once did Acura nor the dealership attempt to reach me to notify me. A friend of ours traded her Mdx in for a Lexus and after looking at the carfax told them the vehicle had a recall as she was never informed either. Thinking maybe it was a one time bad experience and truly the fact that they are the only Acura dealership in town I call to schedule when I could bring it to have the recall taken care of. The gentelmen says whenever is best for me and I asked would I be getting a loaner car and he assured me I would and it would be an Mdx and nothing less. After scheduling he then tell me sorry I don't have a loaner availabe for a week. Keep in mind I was assured when I bought it this would never happen as they have more loaners than any luxury dealer in town. I have gotten the run around for two weeks and finally resorted to just having a friend follow me and drop it off. After being told I would receive a call and never did I traded it for a Lexus!!!! Very unprofessional service staff who loves to over promise and never deliver!!

I normally take my car in and get a loaner. The process is quick and easy, their pricing is on point and I love that I can grab a quick snack on the go! Thanks Acura of Memphis :)