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Principle Toyota in Memphis

(2,028 reviews)
Visit Principle Toyota in Memphis
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 657-5566 (877) 657-5566
Used (877) 661-5102 (877) 661-5102
Service (901) 466-2290 (901) 466-2290

Reviews

(2,028 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Principle Toyota in Memphis from DealerRater.

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Great way to buy a new car

Rick In certainly made this purchase of a new car a very pleasant experience. Shopping on line greatly reduced the pressure usually associated with a new car purchase. Rick was our contact throughout the process and was always very courteous, listened to our concerns and explained the many questions we had about technology and systems. He patiently demonstrated and explained new technology on the vehicle we purchased at a level we could understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're glad to hear Rick made sure you had a great experience with us! Thank you for your review. We aim to have every customer leave our lot happy. We look forward to assisting you again in the future.

Good Times

This is the first time I have ever bought a car and did not feel pressured to buy one single person. Everybody was cool and relaxed and I really appreciate that awuth such a serious decision making state of mind that I was in. Thank you principal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this 5-star review! We are pleased that you enjoyed your time at our dealership and we hope to see you again in the future!

Great customer service

Steve was very professional and knowledgeable without us feeling rushed or pressured. Richard was also very nice detailed explaining all offers. We would absoleutly return and recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad you were satisfied with your visit! We appreciate your kind words and we'll be happy to tell Steve and Richard to continue their great service.

Great Experience

I just purchased my third car from Principle. I have always been treated with the upmost respect and would recommend them above any other dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new car! It is a pleasure to hear a returning customer continue to have a great experience with our team. We appreciate your continued business and look forward to seeing you again in the future.

Great service, little bit of a wait

Great service! Very glad I was able to get the car I wanted. Everyone was very helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Jen! We appreciate the positive. We here at Principle Toyota live to provide exceptional care everyday, and we will continue to strive in making guests happy as well as getting them through the process quicker!

Very Productive Experience

This was my first car buying experience and hence I was a little bit apprehensive about what to expect. I had made up my mind on a lease and was looking for the right price suiting my budget. Jimmy the sales guy at Principle was the only one who gave me an instant quote when I mentioned the model I was targeting, my credit score, lease term etc. The buying experience was a breeze with Jimmy explaining all the nitty grittys of the process, the car features, prices, financing, service etc. I would definitely recommend this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave an excellent review and recommendation! We are very happy to hear Jimmy provided you with an excellent first-time car buying experience. He is a great man who enjoys going above and beyond for all his customers and will be very happy to hear your kind words. We appreciate your business and look forward to seeing you again in the future.

Professionalism

I was very nervous buying a car by myself and so appreciate the patience that Sandeep Soni had with me. Each time I returned to the dealership with more questions and each time Sandeep answered my questions. He was never in a hurry with me and I appreciate this more than anyone will know. Thank you Sandeep Soni.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Libby! We are very happy to hear Sandeep provided you with an excellent experience. He will be happy to hear your kind words. We appreciate your business and hope to see you again in the future.

Bought a Car

Enjoyed working with Nikki today. The car buying experience can be extremely painful, but she partnered with me today to help sell and buy a car. If I were looking for a car tomorrow, I would definitely ask her to help me all the way through the process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Billy! It is great to hear that you had a phenomenal experience with us on your most recent car purchase. Niki and everyone here looks forward to seeing you again soon!

Great Car Buying Experience

Sales Consultant Mr Paris Johnson was very patient, courteous, and professional. I was comfortable and relaxed, no stress at all. All my questions were answered without hesitation. I purchased my car 2/26/2016.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are very happy to hear Paris provided you with a pleasant and excellent experience. We appreciate your business and hope to see you again in the future.

Great!!!

Jason White was professional, knowledgeable, friendly and had a dynamic personality. I will be recommending friends to him. Jason White is the go to man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! We will be sure to let Jason know that you appreciated his service and we hope to work with you again in the future!