Reviews
Great Experience
My husband and I traded our 2012 Highlander for a New 2016 Highlander. We picked it up last night and love it !!!! Our experience at Principle Toyota has been very positive and highly recommend their team if you are shopping for a car.... new or used !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new 2016 Highlander, Brenda! It is an absolute pleasure to hear you had such a wonderful experience with our team. They will be happy to hear your kind words. We greatly appreciate your business and hope to see you again in the future.
Bought a new Highlander & had a very good experience
the salesman and the people involved In our buying experience were both friendly and respectful throughout the entire experience, from our first visit through to our final visit when we bought the vehicle; furthermore the deal that was made was quite close to our expectations; lastly the salesman took the time at the end to go through the key settings and applications to ensure that we were aware of most of the great features that the car provides
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review, David! We're so glad to hear our team were friendly and respectful during your purchase and made sure your deal was as close as possible to your expectations. If we can assist you in the future please let us know!
They went beyond there ability to help me get the car i want
It was a good time no rush to get a new one but it was my choice they waited on my decision it was friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! It's great that our team waited for you to be completely ready to make a decision on your new vehicle. We hope to see you again!
10,000 Mile Service
I recently came in for my 10,000 mile service for my 2015 4Runner. Greg got me in and out in an hour, great job by the whole team. I will continue to drive past Wolfchase thirty minutes from Bartlett to bring my vehicle to Principle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are pleased to hear you had a wonderful service experience with our team. We appreciate your business and hope to see you again in the future.
Excellent service department
I couldn't ask for a more knowledgeable, efficient service advisor than David Sees. He navigated the process without a hitch and did what he said he would do. Exactly what the customer looks for!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey, thank you for your review! We are glad that David took care of you in a courteous and yet efficient manner. Please come back and see us if you need anything else. Thank you!
New Vehicle
Thanks for being so very helpful on yesterday. You're the best, and I'm loving my new Avalon. You made the shopping experience EASY and pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new Avalon! It is a pleasure to hear you had an excellent car-buying experience with our team. We appreciate your business and look forward to seeing you again in the future.
My experience
Everyone was awesome. Great experience from start to finish. I previously had an unfavorable experience st another deslership. I feel very good about my choice. They even red me lunch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Robin, thanks for your review! We're happy to hear you had an awesome experience with our team. We appreciate your feedback and look forward to seeing you again!
Awesome dealership and great salesman!
I walked in with 2.5 hours available to buy a car! I walked the lot with Jimmy Rooker, found the car, bought and financed it and had it detailed all in 2 hours and 25 minutes!! Great experience. I had 7 people working to get me what I wanted at a price 3 dollars a month less than I walked in willing to pay!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jenny, we appreciate hearing from you! We're glad to hear that Jimmy and our team helped you find a great car within your time frame. Please let us know if we can assist you further in the future!
customer service review
we were very pleased with Jimmy Rooker, he took the time to make sure we understood how to operate the used truck we bought. During the Sale, he was honest and very friendly and made sure we understood the process. Very polite. All the staff was very professional and courteous. We would use Principle Toyota again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Jo Ann! We're just as pleased to hear that Jimmy made sure you understood your truck and provided a friendly purchasing process. We look forward to assisting you again in the future.
Honest and professional
Greg Tyler gave me good information with regards to service on my car . He was courteous and professional in the way he handled my problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair