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Principle Toyota in Memphis

(2,063 reviews)
Visit Principle Toyota in Memphis
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 657-5566 (877) 657-5566
Used (877) 661-5102 (877) 661-5102
Service (901) 466-2290 (901) 466-2290

Reviews

(2,063 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Principle Toyota in Memphis from DealerRater.

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Great car buying experience!

This dealership is a certified female friendly business with great customer service! I have nothing but great things to say so far. I knew what I was looking for and felt zero pressure from Mr Jimmy to look at or buy anything I wasn’t 100% sure about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

review

It was a short but the sweetest experience I have had with my car purchases since I came to America. Cassidy was very accommodating and straight to the point. Awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Painless

Cassi made the entire process simple and painless. She explained everything in detail and worked very hard to get us into the Highlander we wanted at a price we could afford. Brandon was quick and thorough in finance. I wouldn’t buy a car from anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Car Dealership hands down!!

Principal Toyota is awesome! We have purchased 3 vehicles from them in the last year and they are so easy to work with. We've worked with Seth on all 3 deals (2 used and 1 new) and the experience has been top notch each and every time. they have really treated us like part of their family doing the extra things to make the buying experience easy and special for my new young driver who ended up with pictures with bows on the car and just a cool experience. I'd encourage anyone looking for a vehicle to go to Principle for honest folks who work for your business before and after the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome experience

My wife and I had a great experience at Principle. Andy Fong was an excellent sales associate who made the process easy. Brandon Hoss also did a great job in the finance department. Chris Thompson was down to earth and easy to talk with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

RIP OFF SCAM!!!!

No care for customers. Sold me a Lemon. Car stalked on interstate within days. Todd Lochner Principle Toyota ignored me until they saw I contacted media, and others, though I already did this, after they knew they only then tried to end the deal out of anger and a cover up. Rip off!!! Save your time and money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

None Can Compete

It is almost not a good thing that 5.0 is the highest rating for an employee at Principle because Shelton Maben is well deserving of a 100! The experience of being felt as if I was priority over all others was absolutely phenomenal. When you come into contact with those that go the extra mile to make sure you're taken care of on every side is the best feeling ever. Thanks again Shelton Maben for everything and thanks to Sandeep Soni for lifting my sprit. I do not wish to do business anywhere else other than Principle Toyota who house the best two salesmen on the planet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I love it the people there are so nice

If you are looking for a new car go Principle Toyota they are friendly and they work with you they are good people to help you find the right car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tundra

So glad I choose to shop with Principle Toyota I purchased a 2012 Tundra and I’m am very pleased my sales person was great Thanks Cassie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchase of used vehicle from April Haynie

We recently purchased a used he y truck from Principle Toyota and our experience couldn’t have been better!! April Haynie was an absolute DREAM to work with. Brandon, in finance was also very helpful and took excellent care of us. We were in and out in less than a couple hours!! I will going back to April Haynie at Principle Toyota for my next vehicle purchase and for all maintenance if possible!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.