Reviews
Write a reviewRick oliver
Very pleasant experience. Only criticism was the waiting period after the purchase, to complete paperwork. Salesmen Matt did a professional job in handling our questions and purchase
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Glad you had a good overall experience, Rick!
Amazing purchase
Dylan was an amazing salesman! Not only did he greet us as soon as we entered the dealership, he took the time to listen and search for the exact car I was set on purchasing. He walked me through the details of the car, explained the warranty information, how the service plan is organized, and also walked me around the dealership showing me where the service department is. Before finalizing the financial aspects, he helped me put my all weather floor mats in the car. Overall, very pleased and satisfied with my purchase and will spread the word!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you so much! What a lovely review. I'll tell Dylan what a great job he did! Thank you for choosing Neil Huffman.
Have my 2004 mdx service
I have my 2004 mdx for service cost $2,735 . I don't mine but I can't use my Acura service discount , she said she already discount for me , on my receipt I did not se it . Let me ask if she does not want me to use it why they sent Acura service discount card . I am very very disappointed , I been service here since 2006 and just bought 2016 Infiniti last year . Very very very disappointed .
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
It is our goal to deliver superior customer service at all times and we deeply regret that you felt that you received anything less during your dealership visit. We realize that you have many choices when determining where to service your automobile and we sincerely want to be your first destination for all of your automobile needs. If you have any further concerns, please reach out to us at contactus@neilhuffman.com. Thank you.
New to Acura
Mike Stack was great to work with when purchasing my ILX. I am a "new to Acura" buyer and absolutely LOVE my car. He made sure I was informed about the operations, warranty and financing before I drove off his lot. Thank you Mike. I will send clients to you at every opportunity!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much, Debbie! What a stellar review. Please enjoy your new ILX and thank you for choosing Neil Huffman!
My second car here
Ashley Sims, was amazing to deal with! We purchased our second car from her today! Michael Stack in finance and General Manager Arthur Galitsky made the purchase smooth and easy! I highly recommend this dealership for a hassle free, modern car buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, MD! Micheal and Arthur are great, yes. :) Ashley is, as well. We thank you so much for your praise! Enjoy your new vehicle!
GOT ME into the SUV I wanted!
No hassle on price, gave me a fair trade in and very honest about there vehicle and mine. They did seem a little short staffed as my sales lady was working multiple deals. But it was a Friday so I understand that. I went to just look and test drive but they got me to the payment I wanted so I bought the vehicle. They did forget to fill my vehicle up with gas and I had to stop on my way home as the gas light was ON and almost empty. But the next day I went back and they filled me up with no problem. Overall very friendly and honest to deal with. And the vehicle is TOP NOTCH.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Very glad to hear that you had an excellent experience, Gerald! And glad you love your new vehicle so much. :)
Lexus es350
Malick Diablo was the salesperson who helped us. He was helpful and very knowledgeable. We did not fee pressure at all by him. He made the car buying process very easy. So far we’re very happy with our vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Vehicle and Buying Experience
Bought an excellent used car from Dylan Gordon at Neil Huffman Acura. He was so helpful and easy to work with. Thanks, Dylan you made my experience a great one! I really appreciate your effort in making it the most painless car buying experience ever and would recommend your services to anyone and everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chris, thank you for the review! We are glad that Dylan and the rest of the team were able to provide you with an amazing buying experience. Please, let us know if there is anything else we can do for you!
Easy car purchase, great buying experience!
I found the used Jeep Wrangler I've been searching for. I emailed my information to the dealership after seeing the Jeep listed for sale on Facebook. I received a response within 15 minutes and a call within an hour. I live near Chicago so I'm 5 hours away. The salesman Dylan sent me a video of the Jeep's inside and outside for me to see how clean it was. I was so impressed I made a deal over the phone to buy the Jeep without even driving it. I drove down to complete the deal 2 days later and brought home a great Jeep for my daughter to drive. This was the easiest and best experience I ever had buying a car from a dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Bob, for this wonderful review of Dylan and Neil Huffman Acura. We are thrilled that Dylan was able to work with you before you drove to the dealership in order to be sure that this was the vehicle that you wanted. We hope your daughter enjoys her Jeep Wrangler! Let us know if there is anything else we can do for you!
No pressure experience!
My husband and I were searching for a certified pre-owned SUV after my previous SUV was crushed by a falling tree the prior weekend. While we weren’t necessarily looking for an Acura, we were impressed after test driving an RDX. Our sales guy Michael was very knowledgeable and low pressure. He made the process of buying a vehicle a very smooth one, possibly the easiest ever in our 30 years of car buying experience!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Brian and Debbie! We are glad that Michael and the rest of the team were able to provide you with an extraordinary buying expirence for your Acura RDX. We appreciate your business and hope to see you again.