Crystal Lake Chrysler Jeep Dodge Ram

I purchased a 2011used Jeep Grand Cherokee from Crystal Lake Chrysler Jeep Dodge. Before I went to the dealership I sent an email and requested information about the car. A salesman contacted me about 5 minutes after I sent the email. I had specific questions regarding the vehicle and was given all of the information that I was looking for. I drove in from Rockford, Illinois and was happy to see that the salesman had taken the time to pull the vehicle into the service department so I could inspect the car. It was dark, cold, and snowing outside so I really appreciated that the car was inside. I did purchase the vehicle since it was represented correctly online and the salesman answered all of my questions before I arrived and did not misrepresent the vehicle just to get me there. The buying experience was wonderful all the way from the salesman to the finance department. I would definately buy from there again. Nice people! Great Experience!

I'm very happy with my new Jeep!!! I love it. Stopped in for servive and they washed my car.... it was great. I highly recomend them.

I was in the market for a 2011 Jeep Grand Cherokee so I contacted the dealership and asked if the vehicle was available. I had questions regarding the car and wanted a detailed description of the vehicle before I drove in to see the car. The sales person called me back within ten minutes and answered all of my questions. I arrived at the dealership a short time later and was happy to see the vehicle was indoors since it was cold, dark, and snowing outside. The vehicle was exactly what the salesman told me it was. The entire experience was wonderful all the way from the salesman through the finance department. I would definately buy another vehicle from this dealership and highly recommend it to anyone reading this review.

I purchased a used vehicle from this dealership which I am happy with. However, when we were working on a trade-in offer for my other vehicle, the sales person told me that my vehicle was only worth $x amount, so they offered me that much. I thought my vehicle was worth more than that, but I took their word for it. A few days later I saw my old vehicle listed at their dealership for $4,000 more than what they told me it was worth. While I know this is a business and money needs to be made, I feel like I was "taken to the cleaners" and truly deceived.

I called the dealer to confirm availability of a certain used vehicle and made an appointment to come in. I told him I was driving from Brookfield and he said no problem he will be there and so will the SUV. I drove over an hour to get there and when I did the sales jerk was no where to be found and another guy came out to tell me that the vehicle I came to purchase sold about an hour ago!!! This place makes me sick, I drove up there with my wife and kids and after a two and a half hour drive (there and back) came back with nothing!!!