Acura of Columbus

Called ahead on 2 potential vehicles and Adam had them both out front waiting for me when I arrived for test drives. Adam was pleasant to deal with as was the rest of the staff. They even drove my other vehicle home for me! Excellent experience.

Sales and Financial personnel were very thorough and discussed all options, both with the vehicle and financing. They honored the True Car maximum discount and were professional during negotiations.

Acura Columbus has a first class service center. A friendly greeter when I drive my car up is just the beginning. At the service desk I am told exactly what service will be performed, what my options are, and how long the service will take. I rarely ask for a loaner because most of the services I have needed have been completed in about 60 minutes. My car is returned to me clean and serviced and with a smile. I have been going to Acura Columbus for nearly 4 years for the service on my RDX. I am quite happy with them!

I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vacuumed either and no one cared to inform me that they had broken car wash . They promised to do the car wash next Day when I sent an email but Who will drive to just get a car wash. Update: Larry called me and apologized for the bad experience . He promised to send car wash coupons and promised to provide next service free. Awesome service after the complaint. I hope others need not to complain in future. i

All the service advisors are very professional. The waiting room is nice and clean,free wifi, drinks and snacks. i will definitely recommend friends and family member to patronize this dealership.

I wasn't having much luck finding a RDX in Cincinnati so I decided to look at neighboring Columbus. I had to do most of my looking online and had a conversation or two with Mike. It seemed as if they were going through a tough time as their GM had resigned so it seemed a bit chaotic. I was slightly disappointed that I was more or less set to come purchase a car on Saturday that I was told on Wednesday was in good condition...then on Friday night a got a call about dings and dents on lift gate and rubbing on rotors. I had a ride lined up to go on Saturday and now I didn't know whether we would or not. I had asked for them to give me an update on what the service dept had done before I end of day Friday, but I didn't get a call until Saturday. Nontheless, I made the trip anyway. Mike paired me with a young associated named Andrew who was a very nice guy and I enjoyed working with. The RDX I had been talking to them about turned out to not be in great condition... dings were real, interior wasn't that well cared for, and it had a little bit of a scent to it. However, there was another RDX that was far nicer albeit 2k more expensive....and long story short I bought that car. After we were about done with the paper work Mike told me there was only one key for the car. I asked him to cover it, he said he couldn't. I asked him to split it, he said he couldn't. He just told me to go to an Acura dealer back in Cinci and get one from them for ~$300. To me it was very disappointing that I was spending 25,000 on a vehicle and they wouldn't buy me a key. Especially given they didn't really tell me about it before-hand. It felt a little shady... Overall experience was ok... 4 starts borderline 3 stars. It would have been 4 borderline 5 if they had taken care of the key... but as it states now it's quite close to flipping to a ""3" review *I'm adding on to this... The owner and someone from the customer service team got in touch with me after I wrote the initial review and told me they would be happy to provide me with a key. They mailed it to me just a couple days later. When I get it they have it set-up so I can go to the local Acura back here in Cincinnati and get it programmed. That was a very pleasant surprise and a great follow-up from the owner and customer team. Thank you!

Just purchased a 2017 Acura RDX from Acura Columbus and could not be happier with the experience. Negotiation for the new car and money for my trade was fair and simple. I felt like they really valued my business. Very happy with the service I received and will purchase again from them in the future.

A/C wasn't cooling, I quickly got an appointment. I was setup with a courtesy car for the day. My A/C problem was covered under the warranty. My MDX was fixed with little impact on my day.

Jami was very nice and helpful. Had roof rails and mud flaps installed. Were purchased with new RDX but had to be ordered. Had to call to find out when parts were in. Left car at service center and was given a loaner. Installation of accessories was very good. however, car was dirty inside from work done. had to vacuum interior when I got home. Also car had not been washed...thought this was part of normal service visits...may be wrong here. No big deal, I'm sure future appointments will be fine.

Adam was so friendly and a joy to work with. I appreciate his help and would work with him again. I can't say enough about him.