Reviews
Went to Collision Center. It was great. Quick, efficient...
Went to Collision Center. It was great. Quick, efficient and had car rentals available there. Duane Grohoske was also a great help. Thanks again, we really appreciated the total service experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional. The work was completed earlier than...
Very professional. The work was completed earlier than promised. The dealership is extremely clean and they were taking CV19 precautions for those concerned about that
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience with the sales team at Coughlin Ford!
Dino and Aaron were great to work with, they provided great customer service during and after the sale. Would definitely do business with them again. They have a good inventory of trucks at a fair precise. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First time customer and very happy! Tiffany was very...
First time customer and very happy! Tiffany was very professional, courteous and had great follow up! Best customer service I’ve had in many years!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always on the mark!
Thorough, honest and capable service department. It's the only place I take my cars. I have been using them for 6 years. The folks there are so friendly and helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mary, for taking the time to leave a review!
Have been coming here for over 12 yrs. Always pleased...
Have been coming here for over 12 yrs. Always pleased with the sales and service people. Very professional, friendly and fair. Great selection of vehicles also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome as always!
My 2015 vehicle was purchased here and only serviced here . They always do an excellent job from making the appountment thru service completion . Fair prices, friendly staff, on time, but my favorite thing about Coughlin is that they never try to sell you on unnecessary work. To date, I have had regular oil and tire rotation service and replaced one pair of brakes. 115,000 miles. The car is great and so is my service. I recommend them to everyone!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave a detailed review, Mary! Please let us know if we can be of any further assistance.
I came here after having a poor experience at Krieger...
I came here after having a poor experience at Krieger Ford. The Coughlin Service team was amazing - especially Terra. She really went above and beyond. My car runs like new and it’s because she worked hard (along with her techs) to make sure everything was done correctly. I will be Coughlin customer for life!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
vice pres.
what a great commercial truck experience from Ryan Wheeler in sales to Rob Boggs in commercial service I cant wait to see how much better it will be for all when we get our own commercial repair facility .what a great place to shop for new or used .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave a review, William! We appreciate the time you have taken to let us know about your experience!
Repairs
I had my daughter's car towed to Coughlin to be serviced. We told them what was wrong (transmission) wording came on dashboard. They called us and said it was the"throttle body". This car had been to 4 facilities and this was the 5th. None of the other facilities mentioned a throttle body including another Ford dealership and a transmission dealership. They said if it was fixed they could not guarantee that is what's wrong with the car. I said you are Ford you should be able to diagnose the problem. 2 out of the other dealers said it was the PCM. But because that was not the main code you guys wanted to fix something else a d you was not sure that was the problem
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jo. We apologize for any inconvenience. We have sent this information, with your contact, to the proper channels.