Reviews
Write a reviewGreat experience.Shawn had the truck ready for me to...
Great experience. Shawn had the truck ready for me to inspect and I was able to test drive, purchase, trade in, and finance in under 2 hrs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service -Excellent
I have purchased Ford Explorers from the dealership for a long time. The buying experience was awesome and the service experience has been excellent. The new facilities are outstanding with a wide selection of in stock vehicles. I have been using their service department exclusively the last few years and it is well worth the few extra minutes of travel to get there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave a review, Tom! We appreciate the kind words.
Car service
Tiffany did an amazing job got me scheduled right in and the work done efficiently. I will definitely be bringing all my vehicles here for service work from now on
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave a review, Kennith! Please let us know if there is anything else we can assist you with.
Coughlin Collision repair
Excellent job fixing my car. Very professional. Paid attention to detail. Kept me informed about progress of the repair. Very courteous. Would highly recommend .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave a review, Lillian! We appreciate the kind words.
Great buying experience....!,
Very easy buying experience, no games, just straight forward pricing, and the salesman Jeff did everything he said he was going to do.... The whole transaction from online looking to getting the truck delivered took only 4 days......
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave a review, Joe! We appreciate you choosing Coughlin!
No Response
Filled the form several times via Cars.com and the dealer website, but have not heard back from the dealer at all. While most dealerships are the opposite, it would at least be nice to know if the car is still available given that I live 90 minutes away.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jake. I am so sorry for the inconvenience and lack of communication. If you send us an email to socialmedia@coughlincars.com with your first and last name we will get this taken care of for you right away. Thank you for your patience.
I enjoyed dealing with Tim.He was fair and very...
I enjoyed dealing with Tim.He was fair and very informative.Tim was very helpful in guiding me through the way the controls work on my 2016 Lariat.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer experience
They were excellent got me in and out with no problem at all..Shaun did a excellent job with getting me the car I wanted.. Thanks guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave a review, Antonio! We appreciate it!
Worst instances of dealing with a used
One of the worst instances of dealing with a used car dealership at Coughlin Ford. They won't return calls or emails. I had to call multiple times to get information and when calling back I'd receive conflicting information from other managers. I had a credit card and cash ready to buy a car at asking price and they seemed uninterested in working. Stay away unless you enjoy phone tag and misinformation.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Mr. Miller. Thank you for bringing this to our attention. We have passed your issue along to the proper channels, with your contact information. Thank you for your patience.
Worst instances of dealing with a used car dealership
One of the worst instances of dealing with a used car dealership at Coughlin Ford. They won't return calls or emails. I had to call multiple times to get information and when calling back I'd receive conflicting information from other managers. I had a credit card and cash ready to buy a car at asking price and they seemed uninterested in working. Stay away unless you enjoy phone tag and misinformation.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car