Skip to main content

Ray Laethem Buick-GMC

(790 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:30am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
New (313) 447-1855 (313) 447-1855
Used (313) 432-9190 (313) 432-9190
Service (313) 921-6078 (313) 921-6078

Reviews

(790 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Laethem Buick-GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

The staff was courteous and help.

The staff was courteous and help. Above average in getting me driving at the right price.!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was very happy with the people and the service!

I was very happy with the people and the service! I will be back for my prewinter work!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Absolutely terrible I call I text all I’m trying to do is

Absolutely terrible I call I text all I’m trying to do is get an oil change. Nobody gets back to me for three or four days. If not longer been coming there a long time service was great. It’s absolutely horrific. I have to give you a terrible terrible review.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were very persistent in resolving the challenges and

They were very persistent in resolving the challenges and issue solving. I’m very happy with the service and experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lawrence had to have another mechanic look and test drive

Lawrence had to have another mechanic look and test drive the vehicle to identify the noise problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly, fast, efficient service.

Friendly, fast, efficient service. They keep you informed every step of the way. They are happy to explain and answer questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly and knowledgeable sales staff helped to locate

Friendly and knowledgeable sales staff helped to locate car and model in our price range.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always get great service and Bob Hunwick and Lauren are

I always get great service and Bob Hunwick and Lauren are so helpful! a great car dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was quick and efficient and the staff worked

Service was quick and efficient and the staff worked together I also enjoyed the waiting room which had coffee available

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service at least 90% of visits over the 8

Great customer service at least 90% of visits over the 8 years. Most workers provide high level of service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.