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Ray Laethem Buick-GMC

(790 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:30am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
New (313) 447-1855 (313) 447-1855
Used (313) 432-9190 (313) 432-9190
Service (313) 921-6078 (313) 921-6078

Reviews

(790 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Laethem Buick-GMC from DealerRater.

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Very good service.

Very good service. Everything was done in an efficient manner . Employees were knowledgeable and polite

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Ray Latham experience is always enjoyable.

The Ray Latham experience is always enjoyable. They are professional, responsive and smiles abound on just about every visit!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The salesman was extremely helpful and expedited my

The salesman was extremely helpful and expedited my purchase quickly. I am very pleased with vehicle so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Not helpful or well informed Needs improvement with

Not helpful or well informed Needs improvement with communication skills and engagement He suggested I read the report versus him taking the time to explain it. There were several abbreviations that I didn't understand

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had a car in for repair Matt Frame presented numbers on a

Had a car in for repair Matt Frame presented numbers on a new lease that were to hard to turn down. We love the new Buick and very grateful to Matt and his team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had emergency flat tire got me in and out really quick

I had emergency flat tire got me in and out really quick thank you so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you!

Thank you!! A job we'll done! I'll be back sometime soon. Till then.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership Staff and Service Department are very

The dealership Staff and Service Department are very knowledgeable, kind and considerate of customer’s time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My Customer Service Rep Lawrence is Exceptional.

My Customer Service Rep Lawrence is Exceptional. He's Very Knowledgeable about My Vehicle & that's why I keep returning to Ray Laethem Buick GMC!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership gives the best service.

This dealership gives the best service. Everything done in an efficient matter. The process went really smooth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.