Ray Laethem Buick-GMC

Whether I am leasing a vehicle or having it in for repairs I always have great customer service. There are dealerships out there that don't treat people as nice as Laetham

This is the third lease we have gotten from Ray Laethem. Bob Hunswick and Lauren have taken good care of us for each one. I would recommend this dealership for any repairs and maintenance as well.

Purchasing an automobile at Ray Latham should be the model for all dealerships. The customer service is by far the best in the industry. The knowledge and friendliness of the staff makes the customer feel welcome, that she got the best car on the road, that she got a good financial arrangement and that we are now friends! Customers of Ray Latham are loyal customers for life. Thank you for an experience to remember! I love my car!

Great service from Bob Hunwick and Lauren. Tim ??? way too pushy and rushing to get through his paper chase and brief in his responses to questions Pain in the butt.

Betsy Crane did a good job of getting me into a Buick Encore. The deal was good and so was the delivery.

The work needed was going to take several hours, and I was able to take advantage of the shuttle. I was also able to make an early appointment, so I was home by 8:15 a.m. doing laundry. (So much better than watching someone else's choice of TV programming!) Greg was wonderful to deal with (as always.) The work was completed by early afternoon, and the rest of the day was mine! Thank you again.

Good team that spent time showing me features of car. I would recommend this dealer.

Can't really say enough negative things about this service department, they're really a tarnish on the whole dealership. I thought the sales team was great, in all areas, very polished and professional, really knew what they were doing and how to close a deal. However, my truck has a small alignment issue, which being a mechanic myself for my own old cars (vintage) I know the difference between an alignment issue, and if a steering wheel is just a bit off center and needs adjustments via tie rod ends etc.. Anyway, after taking the truck there 3 times, they just kept putting it on the computer and saying it was fine.. however, it's not, and never will be. They basically said I was wrong, and an idiot, for thinking that my truck had a crooked steering wheel. Everyone who has ever driven it comments on it. They test drove it on a road with a heavy crown.. and if you're in the right lane, the steering wheel appears straight. I'm not fixing it myself, because I leased a $40K + truck.. I should never have to lift a finger working on it and I should be 100% satisfied 100% of the time. I'm turning this truck in early at the end of March, and I'll never buy another GMC product again. In fact, I swore off American cars 10 years ago, and I'll be swearing off them again. GET IT RIGHT GM.. they never will. I agree with several folks on here when they say FIND ANOTHER DEALERSHIP. These guys are clueless and they probably don't have an actual mechanic who can turn a wrench anywhere in the place.

My car has been in the service department since August of 2016 it is now the end of October 2016 the parts have been in since September the service manager don't know when someone can fix the car stated that he does not have a technician with the ability to do the work available for 2 months I love the sales department and had planned on buying my next vehicle from Ray Laethem

They could not fix my two cars. So they told me to never come back (Thank you Jeff that was the most honest answer I got). I started calling around to Dealers. The first two dealers I called said in no uncertain terms that they would not honor any work that RAY LAETHEM did. Their reputation precedes them. FYI the leaking sun roof you had my car for almost two months total was nothing more than an adjustment on the corner, not leaves in the drip tube twice during the winter.