Reviews
Great customer service from every staff person I meet.
Great customer service from every staff person I meet. Service never disappoints. Clean facility and the car wash is the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Niki, thank you so much for your very kind review and recommendation. We truly cannot thank you enough for sharing your thoughts with us, and others. We hope to see you and serve you again in the future, whenever the time is right. Stay well and happy driving!
Great customer service starting with the staff for
Great customer service starting with the staff for booking the appointment to the service staff. Personnel are polite and professional, friendly and respectful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review and recommendation. We greatly appreciate your feedback, trust and loyalty. Whenever you need us in the future our team will be ready and willing to assist. Stay well.
Great customer service and fast car service.
Great customer service and fast car service. Had an oil change. The lobby was very clean and comfortable. You could watch TV while waiting for you car. Water, tea, coffee were offered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Delicia, thank you for your very kind review and recommendation. We appreciate your loyalty and trust and are glad you were comfortable while you waited. We hope to see you again when the time is right!
Awesome!
Awesome! Darcy helped out so much! He is amazing! Very patient and kind. I’m very happy with the purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jada, you're so very kind in your review and recommendation after working with Darcy Johnson and our Matick Chevrolet team. We recognize you have many local options for a vehicle purchase. The trust you extended us means everything and we hope to serve and support you throughout your ownership. Stay well, and again, our thanks!
Love the service dept, get in and out in no time.
Love the service dept, get in and out in no time. They see you right away if you have an appointment and it?s hardly a long wait time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paul, thank you for your very kind review and recommendation. We recognize you have plenty of local options for service and your loyalty and trust mean everything to our team.
Very helpful took care of my problem and very courteous
Very helpful took care of my problem and very courteous it didn’t matter that I did not have an appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for your kind review and rating and feedback after your most recent Service Visit. We are glad we could get you in quickly without an appointment and that Christi McCune took great care of your vehicle during your visit. Whenever you need us, we'll be here to help. Thanks again.
The sales representatives are very friendly and don’t
The sales representatives are very friendly and don’t intimidate you into something that you don’t want. Ms Curry was helpful in assisting us with our leasing documentation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so very much for your thoughtful review and recommendation after working with Teresa Curry and our Matick team. We recognize car buying can be stressful and we always try and make the experience relaxed, fun and informative. We hope to serve you again in the future!
Ms.
Ms. Darlese. Washington provided excellent customer service. She kept me informed of potential need and cost.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so kindly for your review and recommendation. Darlese Washington is a valued member of our team, having been so for over 20 years. She takes great care of our guests and we're thrilled, yet not surprised, that you had a great experience working with her. We hope to earn your trust again in the future, whenever you need us.
Service was outstanding!
Service was outstanding! Thanks to Darlese for her assistance and to Nestor Perez-Carbajal for getting the job done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review and recommendation. Darlese has been a valued member of our team for over 20 years. Her dedication to our customers and commitment to communication stand out. We are honored by your trust and hope to earn it again in the new year. Best to you.
Thoroughly disappointing.
Thoroughly disappointing. I had been a very loyal Matick customer for more than 10 years, leasing multiple vehicles during that timeframe. I even encourage my daughter to patronize them. The experiences have often left me not completely satisfied, but I stuck with them for convenience. However, the latest incident was the final straw for me to decide to take my family & I to take our business elsewhere. I arranged a 9am appointment for my daughter to lease a new vehicle. She did not leave the dealership until 3pm! (I did make a minor error in paperwork which added approximately 30 minutes to the process, but the other 5.5 hours were the dealer's fault). After spending the equivalent of an entire work day there, we were charged for a key and mats for a vehicle we traded in which we later delivered & explained at the time of purchase/trade that we would deliver in approximately 2 weeks. During a previous purchase/lease, we were billed for a disposition fee despite leasing another vehicle, which was only corrected after a lengthy dispute with GM (letters, emails, phone calls, & social media posts).
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car