George Matick Chevrolet

We can't thank you enough for your kind review and recommendation following working with Igor and our Matick Chevy team. To have been referred by a family member is the greatest honor we could ask for. Whenever you or your Silverado need anything, we look forward to helping you again. Stay well!

We genuinely appreciate your kind review and recommendation. That said, the trust you put in us is really the key thing we appreciate and want to acknowledge. We recognize you have plenty of options locally for vehicle service and hope to continue to earn that trust in the future. Stay well and safe driving!

Thank you very much for your very kind review about your experience purchasing your truck and the team members you worked with. We, too, agree that the ZR2 you chose was... hot. Great choice! We also genuinely appreciate the feedback about the chat functionality on our website. We are working with our provider to prevent multiple pop-ups like you describe, as we agree that can be distracting. Thanks for being so kind and trusting us with your purchase.

Jack, we can't thank you enough for your kind review and repeated trust you've put in our team. We recognize you have plenty of dealership options locally and your loyalty means everything. We hope to continue serving you and your family in the future.

We genuinely appreciate your very kind review and recommendation following working with Brad Wilson and our Matick Chevy team. We recognize you have plenty of local choices for a vehicle and are so truly thank for your trust. In the future we'll work to make sure your experience is expedited in a quicker fashion. No one likes waiting, but we are certainly thankful for you!

Thank you for your generous review! We appreciate the trust you put in our team and take your loyalty seriously. We hope in the future, whenever you need maintenance or repairs, you'll again think of our team. Stay well!

Thanks so very much for your thoughtful review and recommendation and for the trust you put in Erik Macklem and our Matick Chevrolet team. We believe transparency in pricing and terms is everything. By listening first to our guests we can provide honest, competitive solutions that meet your needs and budget. Thank you for sharing!

We take customer feedback from guests and customers seriously and respectfully disagree with your assessment and are misrepresenting what occurred. Early in the day on the last day of the month and the rebate programs you reached out to our team asking us to beat a competitive quote you received, which we offered to do as long as the transaction was completed before close of business, when the rebate programs change. After a second call to us asking us to be another competitors offer just an hour before we close, we offered to do that and offered to stay late for you to take home the vehicle at the price you wanted. You did not come and then submitted a credit application to us after hours. Our team would not ever offer to honor a quote after the rebate programs have expired because there is no way to know what we could honor based on those changes. We understand the disappointment you have in the price adjustment, without question we would feel the same. That said, we did everything we could to give you a great price and offer to stay after hours with several of our team to facilitate things, but you did not come.

It is never our intention to have something like this occur. That said, if a customer who is in the store purchases a vehicle before someone else who has an appointment can come and see it, it is truly bad timing. We simply cannot hold a vehicle for someone who comes in on an appointment that might purchase it in lieu of someone in-store who IS purchasing it. We do whatever we can to quickly notify the customer with a pending appointment if this was to happen to save them time or offer alternatives.

We value feedback from all of our guests and customers. Your comments are concerning and some that we'd like to address with the team member(s) you worked with. Because of your screen name being very vague, we cannot specifically track back your repair order or visit to allow us to coach and provide critical feedback to those team members. If you would be so kind, please give us the courtesy of calling our Service Manager at (313) 531-7100, his name is Mike Bertucci and we would like to know more about you, what occurred, and how we can assure it never happens again. Thanks in advance.