Reviews
great service, family atmosphere
Love the family atmosphere and that I dont feel attacked by salesman when I pull in the lot. Keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Dawn and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such great service! Thank you again and happy driving! Al Armour - General Manager
Cody took care of me in an emergency!
I noticed a smell of burning oil from under my Ram. When it finally stopped snowing and raining in Ohio I noticed there were spots on my driveway. I inspected the underside and there was a leak coming from around the oil filter. I called Cody from service this past Saturday and attempted to make an appointment. The service area was booked till the end of the week. When I explained I had an important trip coming up he said he would work me in on Monday morning. I dropped the truck off and they were nice enough to drop me at work. Around 11 am Cody called me and said my truck was ready and asked if he could drop it off to me at work! Within a few minutes he was there made and my day! When I left for home I was pleasantly surprised they had washed the truck and swept the interior. Cody thanks for your help, my son and I will enjoy our fishing trip because of you guys.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! Cody is truly an exceptional employee and we appreciate him for giving you a great experience! Thank you again and happy driving! Al Armour - General Manager
Great car buying experience!
As the web site and emails from them said they would, Wally Armour dealt with us with honesty and integrity. No tricks, gimmicks or sleight of hand. We appreciated the way Wally laid out the price, discounts, etc. down to the bottom line. Very friendly, no pressure, great atmosphere. They even stayed late so we could take the vehicle home that day! We highly recommend this dealer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience. It is magnificent to know we were able to provide you with pressure-free and friendly service. We appreciate your business as well as your recommendation. Please feel free to call or stop by if there is anything else we can do to help you. Thanks again and happy driving! Al Armour - General Manager
First Car Buying Experience
Im so happy with my new vehicle! Wally Armour's staff was extremely helpful to me, Gene was fantastic! He was able to tell me everything about the car, and he helped me a ton when it came to understanding the loan, & he was extremely kind. Gene has helped my family in the past with multiple purchases, and he will continue to get our referrals! Extremely pleased! :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review of your experience with us. Gene is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers. Thanks again for your loyalty and business. We will be there for you for many years to come. Al Armour - General Manager
Very happy with purchase of Dodge Durango Limited
The sales rep was very friendly and knowledgeable. I actually had been to the dealership earlier in the year but did not make a purchase, but Brent was extremely helpful so I asked specifically for him when returning. The entire staff for that matter was very polite. I also like the selection of vehicles and everyone stayed late to help wrap up the sale as it was towards the end of the day when we finalized the purchase.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your great review, Ryan! We're glad to hear that Brent was friendly, knowledgeable and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again. Al Armour - General Manager
Two-vehicle appointment @ Wallt Armor in Alliance,
Brad was kind to my wife and very knowledgeable. The quote was spot on and the use of a loaner vehicle made our two car appointment much easier to manage.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review! It is great to know that Brad was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Al Armour - General Manager
great staff,
The staff was great. But if I had the opportunity I would return the vehicle. I do not feel like it is going to last me another 2 years without having a major problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Courtney. Our customers are our greatest asset and we value your business. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Al Armour - General Manager
Excellent service and regular maintenance
Wally Armour personnel were very welcoming and helpful. Their service was fast and efficient. The wait for an oil change and regular maintenance was short. Great place to purchase and service a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kristy, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Al Armour - General Manager
Excellent Service
I drove 1.5 hrs. from WV to Alliance, OH because of all of the positive reviews I read and their prices on trucks were more affordable than West Virginia. Shayna Benning was the sales person to assist me and she did a great job through out the entire process. I had even left my garage door opener in my trade-in vehicle and Shayna mailed it out to me the very next day, thanks Shayna!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, thanks so much for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience. We will share your comments with Shayna and we look forward to seeing you at our dealership in the future. Al Armour - General Manager
Best Experience Ever
Came in for a costly service and walked out with a newer vehicle. Staff was amazing and willing to go the extra mile to get the best deal possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review. We will be sure to share this with our team. Take care and have fun driving! Al Armour - General Manager