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(213 reviews)

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Very Happy

I have found my dealership. I wanted a specific car and Hirlinger had it, yes it is used but they had it, so I drove an hour to get there to veiw the car. I'm so glad I did, my sales person was Jim Trabel and after having a few bad experiences at other dealerships here I was treated right. Even after the sale I found a problem with keys not working and after going back it was taken care of quickly and professionally. I'm happy I took the drive to Hirlinger for me it turned into a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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One Word-HORRIBLE!

When General Motors emerged from bankruptcy a few years ago and closed many of its dealerships, Hirlinger Chevrolet should have been one of those dealerships closed. Customer Service-F, Sales Team F and general character of the staff-F. Came to dealership with cash in hand (yes, cash) to sign a purchase contract and was specifically told by the salesman that the car was already going to be sold to a woman who had previously bought 3 or 4 cars from them in the past if she liked the vehicle when she came to test drive it in 1 1/2 hours. This after we had negotiated for a day. No purchase contarct had been signed by the woman and I had the cahiers check for $23, 482 right in my hand and they refused to allow me to sign a purchase contact even though there had not actually been one placed on the vehicle by anyone at all. Borderline illegal! If I had the choice between a car from Hirlinger Chevrolet and a horse, I'd take the horse because I already know I'll have to clean up the crap!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

The management at Hirlinger Chevrolet was never made aware of your situation. It is certainly not our policy to hold a vehicle without a signed purchase contract. The management at Hirlinger Chevrolet would like to apologize for your inconvenience.

Great Follow Up and Fair!

The follow up from Hirlinger Chevrolet was great! I had information on a car that matched my specs the next day. The price quoted was on taget with the price Cars.com said I should target. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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