Borcherding Buick GMC

4.0
(293 reviews)
Visit Borcherding Buick GMC
Sales hours: 9:00am to 8:00am
Service hours: 7:30am to 8:00pm
View all hours
Service Sales
Monday 7:30am–8:00pm 9:00am–8:00am
Tuesday 7:30am–8:00pm 9:00am–8:00am
Wednesday 7:30am–8:00pm 9:00am–8:00am
Thursday 7:30am–8:00pm 9:00am–8:00am
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 8:00am–5:00pm 10:00am–6:00pm
Sunday Closed Closed
New (513) 640-0464 (513) 640-0464
Used (513) 640-0455 (513) 640-0455
Service (513) 640-0478 (513) 640-0478

Reviews

4.0
(293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.2

Very dissatisfied with the whole experience

Where do i start ,told your car certified used car covered bumper to bumper, then find trim piece that was missing oh that's not covered after fight they fixed no charge but big gouge in roof putting the part and did not say anything about it ,was the car was cleaned & detailed not found candy other wrappers under the seats well i can go on and on oh I have it less then 30 days, the sales was went kinda xxxx as well

5.0

Amazing customer service

From the time I dropped my car off and picked it up...the service repair and customer service was amazing. They certainly have their act together.

1.0

Borcherding is awesome!

We purchased our new Acadia from Borcherding. Taylor Sutton was our salesman. Taylor made the whole experience awesome. Highly recommend this dealership and Taylor.

3.0

Unprofessional finance guy over shadows experience

Our salesman was knowledgeable and easy to work with. However, the finance guy was very unprofessional. Never have I been treated so poorly by someone who I was trying to do business with. I guess the finance guy had a lunch date or something because he was actively discouraging me from reading through the papers I needed to sign. At one point, he brought up my "poor wife and kids sitting out there". The funny part was, by not letting him rush me, I caught an error of his that ended up saving me a nice chunk of change. If I had just set up my financing through my bank before walking in the door, this would be a 5 star review. We were very happy with our vehicle, and again their salesman Nick was one of the finest I have worked with.

3.0

Unprofessional finance guy over shadows experience

Our salesman was knowledgeable and easy to work with. However, the finance guy was very unprofessional. Never have I been treated so poorly by someone who I was trying to do business with. I guess the finance guy had a lunch date or something because he was actively discouraging me from reading through the papers I needed to sign. At one point, he brought up my "poor wife and kids sitting out there". The funny part was, by not letting him rush me, I caught an error of his that ended up saving me a nice chunk of change. If I had just set up my financing through my bank before walking in the door, this would be a 5 star review. We were very happy with our vehicle, and again their salesman Nick was one of the finest I have worked with.

5.0

Purchased a 2017 Denali Tahoe

Great buying experience! Everyone was great!! Very nice to work with.

5.0

Borcherding Buick - the BEST!

Everyone - from making the appt., to checking me in...to getting a loaner car...to checking me out - was very nice and knowledgeable. They made it very convenient for me to get my car serviced and to get to work as needed. Chris called with news about the progress on the car and then later to tell me it was finished. Never disappointed with the Borcherding team! Thank you!!!

2.3

Don't Let the "VIP Service" Fool You!

The people at Borcherding GMC are friendly; however, there is a significant lack of capability in their service department. Our GMC Acadia is nearly 1.5 yrs old but has required no less than 10 service appointments, mostly due to reoccurring issues that the service department was unable to resolve. The typical response continues to be, "oh yes, we are sorry... We'll give you a loaner and fix your car.". Over the past month, I have had loaner cars more than I have had my own car! It is unbelievable that a dealership that touts having VIP service fails to mention that their service department.isnt capable of fixing anything.

1.8

Not so great service department

I will NEVER return. I have only had my vehicle for a year and there have been two times where they told me nothing was wrong with the vehicle. The reason is because they never checked. Never again!

5.0

Exceptional sales service & financing

We were rear-ended and our Chevy Tahoe totaled. We were in shock, pain, and aggravation. We had been searching online for days and days, and had made the 1 hour drive to Kings Mills 4 nights in a row, searching the myriad dealers for a replacement truck. Finally, we landed at Borcherding and our dilemma was solved. Scott Griffith went way above what we would have expected to make sure our needs were met and we were happy with our purchase, including excellent financing and personal attention. I would not hesitate to shop with them again.