Skip to main content

Performance Lexus

(1,250 reviews)
Visit Performance Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2018 state dealer award
View 11 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 627-0775 (866) 627-0775
Used (888) 244-0571 (888) 244-0571
Service (888) 404-7952 (888) 404-7952

Reviews

(1,250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Lexus from DealerRater.

Want to share your experience with this dealership?

Write a review

True Professionals

We have been patrons of Performance Lexus for nearly a decade. Their professionalism and attention to detail in every matter have always been terrific. If you are interested in buying or servicing a Lexus, we would eagerly recommend Performance! Dan Kommeth, Jeff Smith, Jason Morgan, Jeff Butler and Phyllis Hackman all strive to make every interaction pleasant and seamless. Our most recent purchase and service were efficient and delightful in every aspect. Performance is a premium dealership and their customer service is second to none!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you! We appreciate the opportunity to have worked with you. Enjoy your new ride!

Pleasant experience

a hustle free experience. it was a pleasure doing business with Rick Hubble. He worked to understand my needs and delivered exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Custom Ordered 2017 GX 460

I ordered a 2017 GX 460. Because the specific options were not currently available from existing stock in the US, it had to come straight from the factory in Japan. The process took about 4 months, but Tony Baxter & Ralph Sells always kept us up to date on the status of my car and when we should expect it to arrive. The day it came on the truck Tony texted us a picture of it being unloaded! Tony is excellent at ensuring that our very specific requests are always met and does it with a smile on his face. I highly recommend buying any new or preowned car from Tony Baxter. And when you need any service, including an oil change, Tim Johnston is the man to go to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us. We're glad we could help make your experience at Performance Lexus a great one. Enjoy your GX 460!

Outstanding Buyer Experience

Rick made my buying experience at Performance Lexus one of the best I've ever had. He was knowledgeable and well-informed about Lexus products. He used my preferences, needs and wants to guide me in choosing the perfect vehicle. Rick's humor & friendliness helped ease the tension & pressure of purchasing a new vehicle. Rick is worth visiting at Performance Lexus of Cincinnati!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very satisfied

I just purchased a 2015 Lexus RX350 at Performance Lexus from Ton Baxter. He was very friendly, knowledgeable and thorough. He went above and beyond to make it a pleasurable, easy experience. Jeff Butler was the one who did the paperwork and was pleasure to work, very friendly and courteous. I would recommend them to anyone interested in buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us. We are thrilled that we were able to exceed your expectations! Enjoy the Lexus RX350! We're here anytime you need us.

A great car buying experience.

Purchasing a vehicle at performance Lexus was a great experience. Without hesitation, the staff stayed after hours to help with purchasing the vehicle, and this was much appreciated. My family thoroughly enjoyed the theater while I was working with the staff. Thank you performance Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best purchase experience ever!!

Dan Kommeth (general manager) and Geoffrey Bobst ( salesperson) went far beyond my expectations to insure I had every question answered. They were both extremely responsive without ever displaying any pressure to make a sale. I'm very certain I made a purchase at a fair price. Geoffrey has followed up after the sale to make sure my experience was perfect and to invite me to call anytime if I needed anything related to my purchase. GREAT JOB DAN AND GEOFFREY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

It was a great experience to buy my new RX 350. Tony Baxter, sales consultant helped make the buying process lot easier. Jonathan Gutman, delivery specialist, gave a detailed orientation of the vehicle that helped me understand the various functions and instrumentation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Awesome dealership!

Smitty (Jonathon Smith), Rich Cook & Jeff Butler always go above and beyond to help us. We can’t thank them enough. Many companies could learn a lesson from Performance Lexus's customer service skills. We have purchased several cars from them and we always leave feeling special. Adding to that- their service department goes out of their way to accommodate us. We live 1 1/2 hours away and we'll continue to go to Performance Lexus for our automotive needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fabulous

Low pressure. Concerned about your needs. Spent time with questions. No problem taking the test care home. All options considered . Would recommend performance Lexus and Jeff Smith and Rich Cook and Jason Morgen, an excellent team. Thank you for shepherding us through the process. Leslie and Mark Handler

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.