Performance Lexus

We're glad to hear you had a positive experience with our team at Performance Lexus! Thanks for highlighting the professionalism and sense of humor. We appreciate your feedback!

We're delighted to hear that Roderick provided top-notch service and exceeded your expectations at Performance Lexus! Thanks for sharing your positive experience with us. Enjoy the new ride!

We're delighted that Mr. Hubble provided such a helpful and friendly experience here at Performance Lexus! Thanks for the recommendation!

We're delighted to hear that Rick and Terri provided exceptional service at Performance Lexus! Thank you for the high recommendation and glowing review. Enjoy your new vehicle!

Jim, I apologize for the inconvenience with the extra fob situation. We strive to provide a seamless experience and it's clear we fell short here. Please reach out so we can discuss this further and work towards a resolution. Thank you, J.R. Hage - General Manager - 513-677-0177

J.R. Solution would be to get us the fob we paid for. I've responded privately with my phone number and await your call.

It's disappointing to hear about your experience, and we apologize for any inconvenience caused. We strive for transparency and it's clear we fell short in this instance. If you're open to discussing further or have additional concerns, please reach out directly. Thank you, J.R. Hage - General Manager - 513-677-0177

Thanks for the awesome review! We're delighted to hear that Roderick made your experience at Performance Lexus so pleasant and easy. Enjoy your new vehicle with your family!

Darlene, we are concerned to hear that you had a negative experience with us. It is never our intention to disappoint our clients, so we would appreciate the opportunity to discuss this with you. Please reach out to me at any time. J.R. Hage - General Manager - 513-677-0177

Well your manager called on Mon and said he would call on Tues when the car came in. SURPRISE...NO CALL ON TUES! 2nd time dropping the ball! The dealership was beautiful, but the management running this dealership must have some issues. This was our 1st experience at this dealership and it was HORRIBLE!

We are looking for customer service, not excuses! We want to have an appointment so that when we get there we do not have to waist time waiting. We want the vehicle to be clean, inspected and ready to show when we get there. We want a ,"CAN DO" attitude and , "WHAT CAN I DO TO HELP" sales person. We DO NOT want EMPTY PROMISES AND EXCUSES! I do not want to hear how long you have worked there or other positive testimonials, I want MY experience there to be exceptional. I want to feel like MY business is valuable! This is a high end dealership and I EXPECTED to be treated like a high end customer, not a buy here, pay here lot! At this point, the buy here, pay here lot could probably do a better job!! I Know We cannot be the only customer experiencing this! And so our quest to find our next vehicle continues, hopefully it will go better in the future. I sincerely hope others do not have similar experiences as we did at this dealership as it is very disappointing and when you are spending a large amount of money making a big purchase, it should feel GREAT!

Darlene, I'm really sorry to hear about your experience. This is not the level of service we aim for and it's disappointing that you were inconvenienced in this way. We'd like to make things right if possible - could you reach out directly so we can discuss this further? Thank you, J.R. Hage - General Manager - 513-677-0177

We're so glad to know that Rick provided you with a great experience at Performance Lexus! We look forward to assisting you again when it's time for your next car. Safe travels until then!