Reviews
Customer service was awesome. I will definitely refer...
Customer service was awesome. I will definitely refer family members and close friends to Mullinax Ford so they can enjoy the same service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the five stars and the awesome recommendation! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Comments like yours are what keep us motivated! Safe travels!
Incredible Experience
As a proud new owner of a Ford Explorer I’d like to share my amazing experience 😊 My sales associate Bobby Delahunty was incredible, from the moment we started the car finding process till the signing of the papers she was by my side. Her professionalism and kindness made my experience such a delight. Thank you Bobby and Mullinax Ford for being amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allyson Manning, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We'll let Bobby know that you gave her a shout-out!
NEVER GOING BACK
My family of 4 have purchased 12 cars over the last 12 years. My husband has been having major issues with his truck but he will write his own review once his issue is fixed. I bought a 2020 Escape Hybrid on 2/28/20 and in January of 2021 it would not start. Took it to Mullinax as always and they said they do not know much about hybrids even though I was once offered a loaner which was a hybrid years ago. Then it happened again a few months later and they said they couldn't find anything wrong. 2-3 months ago again wouldn't start so my husband took it to the dealer dropped and for two days while we rented our own car with no reimbursement and they said they could not find anything wrong. This morning would not start again and AAA jump started again and took it to Wayne Akers where they diagnosed a bad battery and replaced it in 20 minutes. I used all my AAA calls for something that should have been diagnosed. After 12 years of purchasing cars at Mullinax I will never go back. I lost 4 days of work and although the 1st time was not there fault, to continue on like this all year and lose more days of work in which I am a home health care worker and my patients suffered with no nurse is not right due to bad diagnoses. Since Glenda left they really do not care about you after you bought the car. Any paid service sure but warranty work and they pretend they don't anything about you.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mrs. Kramer, We apologize for any inconvenience this may have caused you. At the time of your last visit in September, we found no fault with the battery after the test performed by the technician. At times these modern vehicles can have different causes for the concern you are experiencing and it may not have to do with the battery. In reviewing the telematic information of your vehicle over the past month it looks like there is a communication concern with the modules on board. Despite replacing the battery you might experience the concern once again but I hope that is not the case and you are able to enjoy your Escape. I assure you that losing Glenda to retirement does not mean we don't take care of our customers, feel free to reach out to me anytime and I will be at your service. Regards, Eleazar Rausseo Service Manager erausseo@mullinaxford.com
Excellent experience with Ray Bowen. Knowledgeable,...
Excellent experience with Ray Bowen. Knowledgeable, patient and extremely professional throughout the process. I tried to coordinate a new lease and unfortunately with limited inventory, market conditions and no factory lease offerings it was not possible. Even when I switched to a lease buyout Ray treated me as a valued customer and as if I was taking a New vehicle. I would highly recommend asking for Ray if you are looking for a car or truck from this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Casey C, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
Awesome, easy experience! Jordan was excellent to work...
Awesome, easy experience! Jordan was excellent to work with and took great care of me getting
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ray Bowen is so professional!
Ray Bowen is outstanding! He is a true pleasure to work with in an industry filled with dishonest people looking to rip off everyone that walks in the door. Our third car in 11 years purchased from Ray. He blows all others out of the water. You may pay slightly higher prices, but even if you do, you will still walk out feeling appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tony. Thanks for the recommendation and the awesome comments about Ray! We're thrilled that his excellent customer service keeps you coming back to our dealership. Enjoy your new vehicle! Safe travels. We -- and Ray -- look forward to being of service to you again when you are ready for your next purchase.
No hassle, easy to do business with. Honest and straight...
No hassle, easy to do business with. Honest and straight forward. Howard Bass was exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rick. Thanks for the five-star rating and the kind words about Howard. We will pass your comments along to him. Enjoy your new vehicle. Safe travels!
These guys are rip off artist. I emailed them for a price...
These guys are rip off artist. I emailed them for a price quote on a car and they quoted me $10,000 over list. They then had the audacity to send me back a note and ask whether I was satisfied. I have no problem with dealers making money or getting ripped off at some thing entirely different
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I am sorry we did not communicate well in our transaction with you. This Mach E is available for test drives, as most customers have not seen a Mach E yet, let alone drive one. Customers are able to test drive and custom order their own Mach E at MSRP with no Dealer Fee! Our goal is to keep this vehicle as a demo to show customers as Ford is not building any for stock and once this one is sold we might not have another for customers to look at for over a year. However, it is available to buy now at a premium but we are encouraging our customers to order one built exactly the way they want it. Bren Nicolas General Sales Manager Mullinax Ford West Palm BNicolas@mullinaxford.com 561-845-2900
That is not accurate. You are not being truthful. Ford is giving dealers cars. In fact I did purchase one in New York. They had a few in the show room. Another dealer up here had eight of them. You're just making it up. You were trying to take advantage of a situation and it is entirely unethical. I will never do business with you and will let others know of your antics
Howard Bass was knowledgeable and professional during my...
Howard Bass was knowledgeable and professional during my Bronco purchase. He was prepared and organized which made the process efficient. Howard also extended his time to help me understand the Bronco features.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Beck. Congratulations on your new Bronco! We are happy we could make your experience a positive one. Thanks for the kind words about Howard's efficiency and customer service -- we will be sure to pass them along to him. Safe travels.
I Would Like To Thank Scotty, Skyler, Will Owen & Jeremy...
I Would Like To Thank Scotty, Skyler, Will Owen & Jeremy For Making Our Purchase Of A New Explorer A Pleasant & Enjoyable Experience. My Wife Was Able to Get The Color She Wanted & The Whole Transaction Went As Smoothly As One Could Expect. Most Definitely A 5 Star Experience. ⭐️⭐️⭐️⭐️⭐️
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Explorer! We're glad we could make your buying experience a positive one -- and find the color your wife wanted, too. Thanks for the kind words about Scotty, Skyler, Will and Jeremy. We'll let them know that you had high praise for them. Safe travels!