Reviews
Jordan is INCREDIBLE
Bought a used car about a month after some awful experience at other dealerships… Mullinax Ford BLEW ME AWAY everyone was very nice and accommodating but Jordan who was our sales representative was amazing! He made the process easy and dare I say enjoyable!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for these wonderful comments, Sophia! We're so glad we could make your experience positive and stress-free. Thanks for the kind words about Jordan -- we will be sure to pass them along to him. Enjoy your new ride! Safe travels.
This was a second purchase from Mullinax Ford. We...
This was a second purchase from Mullinax Ford. We couldn’t ask for a better sales person than Howard Bass. He was very knowledgeable about all of the electronics and the new features on the 2021 F150 we purchased. Great experience from beginning to end.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle and your second Mullinax Ford. It means so much to have earned your trust in our business! We'll be sure to let Howard know that you spoke so highly of him. Enjoy that F-150! Safe travels.
Extremely straight forward and fair play business....
Extremely straight forward and fair play business. Numbers added up all the time. Ronnie B is the best salesman ever we have dealt with. No xxxxxx business found here! Easy to recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this great recommendation and the five-star rating! We are happy that Ronnie B. could make your experience a positive one. We'll be sure to pass your kind words along to him. Safe travels!
I dropped off my 2017 F150 for service with respect to...
I dropped off my 2017 F150 for service with respect to the rear end noise I was experiencing. It’s a CPO, but I didn’t expect the level of honesty and info I received immediately. Quick communication and fix, done within 48 hours! Well done Mullinax!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your comments about our staff's outstanding customer service! We are happy to hear that we were able to go beyond your expectations and we hope everything was completed to your satisfaction. Thanks again for your business. Take care!
Service Dept not customer friendly !
Service Dept was a nightmare ! I made a oppointment 2 ago to bring my truck in because of a recall on my truck. I dropped it off at 8:10 in the morning. Did not hear from anyone the whole day. I decided to call around 4:45 pm sand spoke with Art my adviser. He put me on hold for about 5 mins. He came back and said there were keeping it over night . So I ask him why did he not keep in touch with me . He could not give me a answer . Then said that they did not even look at it yet and that they were still working on another car that took them all day . Does not sound to productive does it. 1 car per day !!he’s not a very good adviser if he does talk with mechanic or customer. Well here I am on the second day and still No! one has reach out to me . I did talk with the service manager yesterday and he said he would get back to me first thing . Well it’s 2 pm now ….
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the communication failures on our part. While it is not an excuse, we have tried to provide the best service possible despite personnel shortages related to COVID. If I can be of assistance in the future, please reach out to me directly. We remain at your service, Eleazar Rausseo erausseo@mullinaxford.com 561-845-2900 x 2231 Service Manager Mullinax Ford of West Palm
PURCHACED 2014 MUSTANG FROM THE WEST PALM STORE ONLINE....
PURCHACED 2014 MUSTANG FROM THE WEST PALM STORE ONLINE. THIS WAS A GOLD CERTIFIED CAR. WHEN THE DELIVERED IT TO ME THE FRONT BUMPER COVER WAS HANGING OFF, AND THE CONVERTABLE TOP REAR WINDOW WAS SEPERATED FROM THE GLASS, ANTENA WAS MISSING AND TIRE LIGHT WAS ON. FAMOUS LAST WORDS, DONT WORRY WE'LL TAKE CARE OF IT. IN ALL FAIRNESS THEY TOOK CARE OF THE TOP AND DIDINSTALL A NEW ONE. WHEN I TALKED TO THEM ABOUT THE OTHER THINGS WAS TOLD THEY WOULD SEND SOMEONE OUT TO GLUE MY FRONT BUMPER TOGETHER, AND THE OTHER THINGS ARE NOT COVERED. HOW CAN MISSING PARTS BE COVERED? GOLD CERTIFIED, WHAT A JOKE. THIS CAR PASSED A 172 POINT INPECTION WITH THE WRONG SIZE TIES AND WHEELS,AFTERMARKET SPINGS IN THE FRONT AND REAR, PARTS MISSING, RADIATOR LEAK WITCH THEY WILL COVER UNDER WARRENTY (WITH ME PAYING 100.00 DOLLAR DEDUCTIBLE) TOP LEAKING, FRONT BUMPER COVER FALLING OFF, AND MUCH MORE. I WHOULD LIKE TO KNOW HOW MANY OF THE 172 POINT INSPECTION ACCUALLY WAS LOOKED AT. HOPE THIS INFO HELPS YOU ON WITCH DEALER YOU PURCHACE YOUR NEXT CAR AT....
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Buffa, We sincerely apologize for the issues you initially had with the vehicle as we know it's an inconvenience to get the top replaced. We are glad that we were able to get a new top for your vehicle. This vehicle was not Ford-certified with a 172-point inspection. The vehicle was our top-level (below certified) green tag and was sold with upgraded shocks and very nice and expensive Shelby-style rims and tires. The bumper had a broken tab, which is a common occurrence on a Mustang, and an easy fix by re-securing it which we offered to do closer to you at our Vero location for your convenience. Please reach out to me if I can be of further assistance. Bren Nicolas General Sales Manager Mullinax Ford of West Palm 561-845-2900 x 2272 bnicolas@mullinaxford.com
I’m a loyal customer and have always taken my truck to...
I’m a loyal customer and have always taken my truck to get it serviced there. Today I got taken advantage of. Will not recommend!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Puebla, we regret that you felt that way after performing the service on your vehicle. Our Quick Lane Manager, Angela Adams priced out the same service at Al Packer and then called you and explained that it was the same price apple to apple. Angela expressed that you understood everything after her call and thanked her for following up with a detailed explanation. We seek to provide Great service at a competitive value to all our customers. Should you have further concerns or questions, please don't hesitate to reach out to Angela at aadams@mullinaxford.com Eleazar Rausseo Service Director Mullinax Ford of Palm Beach 1210 Northlake Blvd. Lake Park, Fl 33403 561-845-2900 x2231
Art did a great job getting my truck fixed and if i add a...
Art did a great job getting my truck fixed and if i add a bunch of words, it will be long enough to reach the minimum
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great comment, Eunice! We're pleased to hear that the work on your truck was completed to your satisfaction. We'll let Art know that you spoke highly of him. Have a great day!
My contact, Josh, in the service department was...
My contact, Josh, in the service department was wonderful. Efficient and professional. I hope i can have him as my rep whenever i need service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Pam, Your satisfaction means a lot to us and we appreciate you choosing Mullinax Ford for your vehicle service needs. Thanks for your kind words about Josh -- we will pass them along! Safe travels!
Josh is a valuable employee of Mullinax I look forward to working with him again
People at Quick Lane were efficient, helpful, patient and...
People at Quick Lane were efficient, helpful, patient and courteous. Great staff at desk.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair