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Ed Morse Cadillac of Brandon

(603 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(603 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Morse Cadillac of Brandon from DealerRater.

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Excellent Experience!!!

Had a wonderful experience today Buying our first Cadillac thanks to Peter Mehra, He took care of our every need...He was very courteous and Knowledgeable of the Cadillac we bought...Would definitely buy from Peter again..... Thanks Again , Robert and Sandra

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear about your 5-star experience with Peter! We appreciate your business and hope you are enjoying your new Cadillac! Welcome to the Ed Morse Family! Ed Morse Corporate Offices

Sonia T

Mike Murphy was excellent. He called me to let me know what additional work was needed and the car was ready pretty much when he said it would be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the excellent review, Sonia! We appreciate your business and look forward to your next visit! Ed Morse Corporate Offices

Great Experience

Corey made the shopping experience wonderful. He has great knowledge of the products. We had an excellent conversation while out on the test drive. Corey is a salesman I would recommend. Corey, Coach Lipani Says Hi!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear that Corey provided you with such great service! Thanks for taking the time to share your experience. Please let us know if you need anything. Ed Morse Corporate Offices

Exemplary Experience!

From the moment we drove onto the lot, we were treated with respect. Our salesman (and I hate to use that term), Sean Farazad, was not only incredibly knowledgeable of the product but his presentation and style for showing us the features and benefits of the vehicle we test drove made it all make sense. The General Manager, Hector Lebron, was very personable and spent time "visiting" with us. We have been successful real estate brokers for nearly 20 years and use a consultative model when working with our clients. So we recognize and appreciate it when another sales person takes that same approach with us. No one wants to be "sold" and this dealership has nailed the consultative model.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so pleased to hear it! Thanks for taking the time to share your experience with us. We're happy to hear that Sean provided you with a great experience. Please let us know if you need anything. Ed Morse Corporate Offices

Everyone deserves luxury!!

Excellent customer service by all parties involved in my car purchase. I purchased a 2013 Cadillac SRX and there is not a day that goes by that I don't get a compliment of some kind on the vehicle. I highly recommend the dealership to anyone looking for the car they DESERVE!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the kind words and the great review! We appreciate you. Please let us know if you need anything. Ed Morse Corporate Offices

Randall was the best!!!!!

Great experience purchasing my first Cadillac. Thanks to Tamika for setting up the appointment and being detail oriented and to Randall for just being awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear it! Thanks for taking the time to share your experience. Ed Morse Corporate Offices

chris

Al is a great guy and was very easy to work with. Thanks Al!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so glad to hear it! Thanks for the great review, Chris. Ed Morse Corporate Offices

Cars lover Experience

Best expirence in my years buying cars.Iam 68 years old.,and a car lover.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

That's what we love to hear! Thanks for the great review. Ed Morse Corporate Offices

Excellent

Best service at a car dealership ever. Everyone is so pleasant. Get you in and out timely fir what is being repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

That's what we love to hear! Thanks for the great review, John. Please let us know if you need anything. Ed Morse Corporate Offices

Worst experience ever and scam artist

Mike Murphy is a scam artist these people diagnosed my car for two whole days because I was having a lean code on day one and two Mike Murphy called me asking what all have I changed on the vehicle they cnt find anything finally they called me back telling me that my injectors are bad which is a $1700 job them not knowing that I'm a technician at a dealership myself and bad fuel injectors dnt give you a lean code a code saying your car is running too rich but not too lean dam scam artist I also took it in 6 months ago for a recall for loss of power steering had my car for five hours to find out 6 months later they never did the recall and they never offered a rental or anything after having my car for two whole days basically told me to just deal with it then I had a coupon for 10% off and Mike Murphy had an attitude about that came back with the readjustment and was very sarcastic whn handing back the new adjustment this guys a real piece of trash

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are concerned to hear about your recent service experience. This is not the culture we promote at Ed Morse and we would appreciate an opportunity to speak further with you about this matter. Please feel free to reach out to our Service Manager, George Voltsis. He can be reached at GeorgeVoltsis@edmorse.com or 813-651-0887. Ed Morse Corporate Offices