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Principle BMW of San Antonio

(1,751 reviews)
Visit Principle BMW of San Antonio
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–7:00pm 7:30am–7:00pm
Wednesday 8:30am–7:00pm 7:30am–7:00pm
Thursday 8:30am–7:00pm 7:30am–7:00pm
Friday 8:30am–7:00pm 7:30am–7:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 5 awards
2019 state dealer award 2015 state dealer award
2021 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (210) 428-6838 (210) 428-6838
Used (210) 782-9252 (210) 782-9252
Service (210) 428-6937 (210) 428-6937

Reviews

(1,751 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Principle BMW of San Antonio from DealerRater.

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quick and easy

They had a large selection of pre owned vehicles. Well priced. I came with pre arranged financing from my bank. BMW was able to cut that rate in half. In and out in under 2 hours.... Love the car!!!! highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We value your kind words and recommendation of our dealership! It was our honor to help you find your vehicle and we hope to do so again in the future! Thanks!

Customer

Customer Service was excellent. Sales and management were very helpful and friendly. First time having a pleasant experience in the finance department lol Will shop again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you had a positive encounter on your visit! Thanks for leaving your kind review. We hope to see you again!

It was a good experience

I found good number of cars and deals in this bmw. I asked for a car but gave me better options. I would be really happy if they would have negotiated well. The sales person biju was really helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We value your feedback and enjoyed working with you! Thanks so much!

They treat me really well.

Rob Silva was an excellent salesman. He treated me really well and succeeded my expectations. He tried to make everything better for us and really make us felt really comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so happy that Rob was able to assist you and meet your car-buying expectations! Thank you for your kind words, we appreciate your feedback! We hope to work with you again soon!

BMW 2801xd

Good people, excellent dealership, Lisa Robinson was an excellent sales lady. she treated me really well and succeeded my expectations. she tried to make everything better for us and really make us felt really comfortable and she help me to get my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Harry, we're glad that Lisa could take such good care of you and help you find your dream car! Thanks for leaving us this feedback--let us know if there's anything else we can do for you!

elise did a great job!

elise did a great job, my wife is very satisfied! only down side was the long wait for financing the vehicle, would recommend more individuals in this department especially on a saturday. RL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Robert, thanks for your feedback! We strive to make our customers feel at home during each step of the purchasing process and are always looking for ways to improve. We are thankful that you chose to shop with us and hope to see you again!

Awesome experience

I had an awesome experience buying my BMW. They have great quality vehicles at great prices and there was no hassle or haggle. The sales team was great and helped me every step of the way. I’ll definitely return for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that your purchasing experience was seamless and stress-free! Thanks for your positive feedback! We can't wait to work with you again!

Excellent service

I worked with Jared and had an awesome experience. Now I’m driving a new/reliable BMW that looks amazing! Would recommended to anyone over any other dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that you had a great experience and Jared was an awesome associate to work with! Thanks for leaving your feedback for us, we appreciate it! Enjoy your new BMW!

Great experience

Great experience. Knowledgeable, quick, helpful, courteous. Will definitely be back in three years, 5th car acquired with Jenny. Always responsive and transparent. Thank you for your help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad our team always takes great care of you! Thanks for your kind review!

First class customer service

Steven Page made the car buying process easy. He is very responsive when I have questions and when I had a small issue - he took full ownership and resolved it quickly. Everyone at BMW San Antonio is friendly and it is clear that they all work together as a team. I will be a lifelong customer of BMW SA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love that you're a part of the BMW family in San Antonio! Thanks for your kind review! It was our pleasure assisting you with the purchasing process and helping you find your dream car. Please let us know how else we could help you!