Reviews
my dealership !
allways go to tommie vaughn for service. has been my dealer for a long time. love the employees and the friendly managers there. and great tecs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Just moved to Houston and was needing to have service
Just moved to Houston and needed service and a recall taken care of on my 2013 expedition, Paula was knowledgable, friendly and informative. I was happy with the service and repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Old Expedition
Fair diagnosis of the problem. Worked with me to decide amount of work to be done. Did not add work that was not really needed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
One of my best experiences at Tommie Vaughn
I have been purchasing Ford explores an expedition since November 1991. In all those years I can honestly say Todd Brown has been the friendliest and the most accommodating salesman I have ever had.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Exceeding expectations
I purchased a set of four tires a year ago from Tommie Vaughn Ford and also purchased the road hazard warranty on them. Well over the weekend took a short trip to Galveston and on the way back, hit something that caused the left rear tire to have a chunk taken out of it. I arrived at quick lane on Monday morning and the Ford rep said they didnt have one in stock but if I left the tire and rim they would call me later that day and then install the new tire. I was able to keep my car and that afternoon was driving out with a new tire, with minimum intrusion in my daily routine. I am thankful for great dealerships like Tommy Vaughn that exceed my expectations and are willing to work with you. If you are looking for a good fast lane experience in the loop, look no further than Tommie Vaughn Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great, fast service
Once again Tommie Vaughn surprised and exceeded my expectation. In and out for service in less than hour. Excellent! I only use them for my service because they are so good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great
Great experience,salesman was great and the car has been great too. Many compliments on it.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing customer service amazing people.
When I decided to look for a new vehicle, I was all over the place. I had two bad experiences with two different dealerships in which they were both rushy, didn't really want to answer all of my questions and one was just rude. I believe they figured I couldn't afford the vehicle and judge to me by my looks oh, too bad so sad for them. I must add, one dealership didn't even return my call but I'm happy they didn't as my experience with Tommie Ford was amazing. My sales rep was Leonardo who reached out to me first oh, I didn't return his call and he not only answered every question that I had, he took the time to look up inventory as I did not really have time, sent pictures and specs to me by text message and found exactly what I needed especially because I was picky. By the way I did this all from another state, LOL. When I arrived in state to pick up my vehicle, I was greeted by Leonardo, Carlos which I believe is the sales manager and my other favorite Mickey the finance manager! I absolutely love and appreciate these guys, their attitude was phenomenal and they made car buying easy, thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
owner of 2019 f250 diesel
david in sales and andrea in finance....they are the best...thanks and thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Delivered better than expected
Provided product as promised before time frame. Product explanation was given as well as possible alternatives to the product and service I received.Great job, hapoy with end result.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair