Reviews
Shuddering repair
Excellent customer service, response time, and repair time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Recent purchase of Ford F1 50 pickup
My experience with Jason was extremely good. He came right to the point. We were able to make a satisfactory negotiation and make the sale within one hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Maintenance
Always a great experience for warranty maintenance. Liz Bell is always great and they get me back to work in a timely manner and my cars ready before the end of my work day!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
No pressure buying experience
I visited the dealership on Friday after work and told the salesman what I was looking for. He called me a couple of hours later and told me he had identified a vehicle and would have it ready for me to drive on Saturday. When I arrived, he had it parked in the shade, we drove and I bought.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ford Ranger
Andy Ortiz was kind Open about our needs and possibilities
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paula, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Friendly, very helpful in getting the vehicle we wanted.
Ms. Evans and Ms. Watson handled our purchase from start to finish. Very informative, friendly and professional. We always buy from Tommie Vaughn Ford because of the way all workers treat the customers no matter what the situation. Thanks and keep it up. See you all next time we come in for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
GREAT SERVICE
They locate the problem, give you the right solution and as always do a great job. Paula keeps me informed and takes good care of me. Most honest repairs in town in my opinion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!
The Dealership was ok
I thought the price I paid for a Motor on my 2009 Ford Edge was very very Expensive, I hope I don't ever need another Motor.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Friendly, fast and great customer service
I took my Fusion in for 2 recall notices. I called Service and Bobby was friendly and informed me that I didn't need to set an appointment, just bring in my car and it wouldn't take long for the replacements needed. When I arrived the front desk receptionist was very welcoming and called Bobby. He was so pleasant, happy and friendly and again assured me that it would not take long. As promised the wait wasn't long, everything was checked and replacements were completed. Great dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Tires
We required new tires, and Megan Klumpp in the Quick Line was extremely helpful. She quality customer service to resolve our problems.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Larry, we're glad to hear our Quick Lane team could take care of you! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!