Skip to main content

Tommie Vaughn Ford

(989 reviews)
Visit Tommie Vaughn Ford
Sales hours: 8:30am to 7:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(989 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Shuddering repair

Excellent customer service, response time, and repair time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Recent purchase of Ford F1 50 pickup

My experience with Jason was extremely good. He came right to the point. We were able to make a satisfactory negotiation and make the sale within one hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Maintenance

Always a great experience for warranty maintenance. Liz Bell is always great and they get me back to work in a timely manner and my cars ready before the end of my work day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No pressure buying experience

I visited the dealership on Friday after work and told the salesman what I was looking for. He called me a couple of hours later and told me he had identified a vehicle and would have it ready for me to drive on Saturday. When I arrived, he had it parked in the shade, we drove and I bought.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ford Ranger

Andy Ortiz was kind Open about our needs and possibilities

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Paula, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Friendly, very helpful in getting the vehicle we wanted.

Ms. Evans and Ms. Watson handled our purchase from start to finish. Very informative, friendly and professional. We always buy from Tommie Vaughn Ford because of the way all workers treat the customers no matter what the situation. Thanks and keep it up. See you all next time we come in for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GREAT SERVICE

They locate the problem, give you the right solution and as always do a great job. Paula keeps me informed and takes good care of me. Most honest repairs in town in my opinion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

The Dealership was ok

I thought the price I paid for a Motor on my 2009 Ford Edge was very very Expensive, I hope I don't ever need another Motor.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly, fast and great customer service

I took my Fusion in for 2 recall notices. I called Service and Bobby was friendly and informed me that I didn't need to set an appointment, just bring in my car and it wouldn't take long for the replacements needed. When I arrived the front desk receptionist was very welcoming and called Bobby. He was so pleasant, happy and friendly and again assured me that it would not take long. As promised the wait wasn't long, everything was checked and replacements were completed. Great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New Tires

We required new tires, and Megan Klumpp in the Quick Line was extremely helpful. She quality customer service to resolve our problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Larry, we're glad to hear our Quick Lane team could take care of you! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!