Reviews
Consistently Great!
The service is efficient and friendly and fully explained, every visit over the years. I know my car is in good hands. Thank y'all!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, thank you for leaving such a great review and high star rating. It is great to hear our Staff took such great care of you! We hope to see you here again!
Great experience
Excellent experience from sales to service. All good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best ford dealer in Houston
Great service department and staff. Definitely would recommend to anyone. Best ford dealer in Houston
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, we're happy you found our staff to be so supportive during your experience here at Tommie Vaughn Ford. Thank you, and we hope to be of service to you again!
Ray Clark
Car wouldn't start. Tow person got it started. Drove to dealership. Battery was dead. They replaced battery. Great service and great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles Cook
great service I seem to always get the same service that's why I have used Tommie Vaughn service department for a long time
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Need a Used Car? Go to Tommie Vaughn!
We couldn't have asked for a better experience at Tommie Vaughn Used!!! Gilbert , Rick Gardner and Cedric all took great care of us! Best used car buying experience EVER!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Body work on my Ford Escape - Tommie Vaughn Ford
My experience with Tommie Vaughn Ford was top notch. I took my Ford Escape to have body work done. The car looks perfect! I knew where they were in the process every step of the way. They kept me informed by text almost every day while they had the vehicle. They were great! I would definitely recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They don't want to sell cars
Looking at a used vehicle, sent application in and was told I was approved with stips. I went in with what I was told I needed, and they switched salesmen on me and I ended up with Damien. He wanted to fill out another credit app, I said it's already done. Then I was told they lost it. Then proceeded to say I wasn't approved yet. If it was lost how did he know what the stipulations were 🤔 He was rude, and made me extremely frustrated because he was NOT cooperative at all. This would have been the second purchase from this dealership. The first was great, this one was a disaster. The vehicle I was trying to purchase has obviously been there a while. It had been sitting so long it took a second to start. No wonder it's still there. They don't want to sell it. After his inflammatory comments, I said ok. I'm done and left. His reply was OKAY. Never again, Most dealerships want to sell cars and work with you, not this guy. Lol
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dealership review
Great experience. I appreciated being able to have a loaner while my car was being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Service
Great service great people great prices on repairs in and out in no time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bobby, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!