Reviews
Tommy Vaughn Ford Truck Service
Excellent Communication, called to let us know what was going on, accommodated us when we needed a Body Shop service at the same time, Excellent Hours, early morning so we could drop off Truck and pick it up and still get to work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Customer Service
Overall excellent customer service, worked with customer very effectively to accommodate our every need and the financing and paperwork was done expeditiously. Very satisfied and will definitely return to the same dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Experience servicing my F-250
I took my 2015 F250 diesel to get serviced (oil change, tire rotation) for my 30,000 miles. I have been having problems with my outside rearview mirrors, sometimes they fold and sometimes they do not return to their original position. I asked if they could look into this problem but they said that is done in another department and I would have to bring it back and make another appointment. I do not have time to make an appointment and leave my vehicle again. Why.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your recent service experience, David. If you have any needs or questions about this service, we will be more than happy to assist you! Safe travels!
Ford explorer
Accomodating what more can I say the lady came right out she remembered me by sight came right out talked to my husband (he usually does not go) and we left they called us the next am we got there about 4:30 picked up the car paid and went home. It was 30,000 mile check up
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tommie can you hear me?
Paula was super helpful, as was the sales agent who walked me to the service counter. Fox News was on one of the televisions. I think that that states a political preference. Ford may or may not want to stay more neutral.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave us feedback on your visit, Brad! We are glad you found Paula and our staff so helpful. Please let us know if there is ever anything else we can do for you! Safe travels!
Vehicle Service
This was probably the best service I have received at a dealership while having my car serviced. The staff was great, especially Paula, who I worked with directly. My vehicle was serviced in a timely manner. The dealership was very clean. Everyone was polite and courteous. I would definitely recommend this dealership to anyone needing their vehicle serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your kind words and recommendation! We're glad you received the best service from our staff! If there is anything additional we can assist you with, please let us know! Take care!
Great Service, as always.
Professional, very friendly people. Nice waiting area with refreshments, internet and TV.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
efficient maintenance
Fast and friendly service. Great to have a Quick Lane option, early enough to get an oil change before work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vaughn survey
Everything and everyone was wonderful. I always have my truck serviced at Tommie Vaughn because I know I will have no problems.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tommie Vaughn Ford. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Window repair
Excellent job repairing the window on a Mustang convertible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if you have any additional questions about services you received and thank you again for choosing Tommie Vaughn Ford!