Reviews
Efficient Service
It was very efficient. I got in and didn't have to wait as long as I thought that I would have to. My service adviser was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Theodore, we appreciate you taking the time to tell us that you are a happy customer! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, David Simpson dsimpson@tommievaughn.com
Great Service
I was leaving town on Saturday and had to have a leaking power steering line replaced on my 2013 Edge. I was able to have the work done on Friday so I could leave town the next day. Thanks for the assistance in getting in and the professional work done. Thanks for the help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, John. We appreciate your taking time to do this. The weekend service is especially designed to be very quick and efficient. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, David Simpson dsimpson@tommievaughn.com
Expectations Exceeded.
The new service area is great, I needed to get my truck back by a certain time, Bobby made sure it happened. You exceeded my expectations
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Warren. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I am happy to hear that Bobby was able to provide you with the outstanding customer service we strive to deliver to each of our guests. Please come see us for any future needs! Sincerely, David Simpson dsimpson@tommievaughn.com
A new car - Fusion
I worked with Javier Cavazos on a new Fusion. He and Max did a good job trying to find what I wanted and working with the price. They were low pressure and let me make up my own mind. I was NOT bombarded with emails and phone calls like some dealers. Very enjoyable experience for me. Their new showroom is nice as well!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Terrific Service Department!
Love Liz in your service department! She has always provided terrific service. I also like the honesty the service department provides with repair work....no surprises and the repairs have always proven to be well taken of. It's important to me to keep my truck running tip top particularly when pulling my horse trailer with my gentle giant Halo!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lori, thank you so much for taking the time to leave this wonderful review. I am happy to hear that Liz together with the rest of our service team, was able to provide you with outstanding customer service. Ensuring you have a properly-running and safe vehicle is first and foremost for Tommie Vaughn Ford. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your truck, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. While we hope nothing else happens to your vehicle, if anything ever does, our service team is always here to help you out. So please, don't hesitate to swing by if you have any questions or concerns. Until next time, drive safe and stay well! Sincerely, David Simpson dsimpson@tommievaughn.com
Excellent service & Waiting Area
Waiting area was excellent, very comfortable, offer use of iPads while you wait, can connect to their wifi, Free soda fountain, service was quick, they said it would be about 45 minutes for an oil change and it only took them 35 minutes
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for using our service department and the kind words about Tommie Vaughn Ford. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Sincerely, David Simpson dsimpson@tommievaughn.com
Excellent experience!
I have a strong dislike for car dealerships. You generally see the worst of customer service in sales. Tommy Vaughn Ford restored my faith in my fellow salesmen. Our salesman was very polite, and very knowledgeable. He and the sales manager gave us a great price. When we got a better price, they gladly met it. There was no after sales gauntlet. No accessories salesman, no warranty salesman, no finance salesman. We used the Ford a financing. The finance man was a pleasure to deal with too. I strongly suggest you try Tommy Vaughn Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steve, thank you so much for the excellent feedback and 5-star rating! As a dealership, we want to set ourselves apart from others when it comes to providing world-class service for all of our customers. From start to finish, we want to give you an experience which you will remember for a lifetime. We can't thank you for all of the kind words about our staff and we appreciate your business. Thanks again, and congratulations on your new car! Sincerely, David Simpson- dsimpson@tommievaughn.com
In LOVE with My FORD
Have been to several different dealerships in my lifetime, and by far this place is top notch quality service. Everyone, I mean every single employee there greeted me and made me feel comfortable. Beautiful showroom floor and waiting area. I highly recommend anyone looking for a vehicle to check this place out. I left with a new ford focus and am in LOVE with it! Thank you Josh and Callahan; see you in a few years for my next car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Evie, thank you for this terrific review and 5-star rating! Providing all of our customers with world-class service is our number one priority. Josh and Callahan are key components to Tommie Vaughn Ford and they will appreciate your nice comments. We are pleased your experience went so well and for choosing our dealership for your new vehicle. Congratulations on your new car and we can't wait to see you at your next visit! Sincerely, David Simpson- dsimpson@tommievaughn.com
Helpful, friendly staff
I appreciated the willingness to listen to my issue and the offer to leave my vehicle even though there was going to be a wait until after the holiday before someone could work on it.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Blake, we appreciate you taking the time to give us this review and 5-star rating! We are glad our staff was able to assist you when you brought your vehicle in for service. We want to create a friendly and professional atmosphere for all of our customers who walk through our doors. We thank you for your business, and hope you will come back to see us for your future automotive needs! Sincerely, David Simpson- dsimpson@tommievaughn.com
Best Experience
No pressure sales, great trade in value for my vehicle and knowledgeable personnel made this the best vehicle purchase experience I have had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrew, we appreciate you taking the time to write this review for us. It is great to read this is the best experience you have had when purchasing a car. We have a family mentality at Tommie Vaughn Ford, and value everyone's opinion. Our customers mean everything to us, and we are pleased our staff was able to accommodate you. We hope to see you back here for your future automotive needs. Take care! Sincerely, David Simpson- dsimpson@tommievaughn.com