Reviews
overall experience - great
went to Quick Lane for "The Works". Friendly Service, Comfortable surroundings. Only problem was the 2 1/2 hrs it took but as they are temporarily working out of the main facility that probably slowed them. I had previously used Quick Lane 5 or 6 times and the wait was much shorter. Overall it was good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Margie, on behalf of the entire family here at Tommie Vaughn Ford thank you for writing this review. Were working to get the renovation completed as soon as possible and do appreciate your understanding! Please come see us for any future service needs. Also, we have a lot of great content and special deals online so stay connected with our Facebook page. Sincerely, David Simpson- dsimpson@tommievaughn.com
Great service and real nice people.
The way everyone greated us. Offered use something to drink while we waited. Helped us with every question we had. Got us the best deal. Very nice experience.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your marvelous feedback, Carlton. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I am happy to hear that we were able to provide you with the outstanding customer service and the best deal we strive to deliver to each of our guests. Please come see us for any future needs! Thanks again. Sincerely, David Simpson- dsimpson@tommievaughn.com
Martin ( Jack) Dudley
Great Service from David Bagby. Called for Kirby, but he was to busy, he said, and turned me over to David, and I am glad he did. I buy a lot of trucks, and I will call David from now on!! I bought this truck site unseen. Even the lady that handled the financing was great and efficient. Tommy would be proud !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martin, we appreciate you taking the time to share your experience with us and are happy to hear that David was able to meet your needs. At Tommie Vaughn Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the Truck buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, David Simpson- dsimpson@tommievaughn.com
Great service
I like having a service rep there at 6:00 AM. Liz Bell was very courteous and helpful. My vehicle was ready when she said it would be and the cost was what she said it would be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for leaving us your positive review! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing awesome service. Its encouraging to know that Liz was able to help and very courteous. We are glad that we could serve you in a timely manner. Please visit us on Facebook; we offer exclusive specials for our likers and followers Sincerely, David Simpson- dsimpson@tommievaughn.com
New Edge, for a new Texan
I knew I wanted an Edge, I came into the used lot with a mission. David Lefkowitz(sp?) was so helpful for the moment I stepped on the dealership. He took his time explaining all my options and nevertheless me feel pressured to buy if it wasn't the right fit. Overall car buying can be stressful as a single woman, thinking like someone is going to trick and cheat you. That wasn't my experience at all and I am so thankful and happy with my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Maggie, congratulations on your purchase! David is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your car has to offer so that you are completely comfortable with your purchase. Our knowledgeable sales team is always polite and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. We hope to see you again when the time comes to service your new car. Sincerely, David Simpson- dsimpson@tommievaughn.com
Great Service & Very Clean
Josh and the sales manager worked to get us where we needed to be on our trade! They were both very friendly and nice!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sabrina and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Josh together with the sales manager were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Be sure to like us on Facebook to catch great service specials! Sincerely, David Simpson- dsimpson@tommievaughn.com
Texas Style Service
First of all I like going online and putting in the request for my car to be service....I love the fact that after talking to Brett the service manger I felt my car would be in good hands. Last but not least Tommy Vaughan's renovations are beautiful! Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Detrie, we would like to thank you for your kind words. We feel our service department is what makes Tommie Vaughn Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, David Simpson dsimpson@tommievaughn.com
THE Destination Ford Dealership in Houston
Prompt, friendly service staff; expert mechanics. I drive all the way across town from the Energy Corridor passing many other Ford dealerships to have TV Ford service my F-150 exclusively.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip, thank you for the wonderful review and for traveling to Tommie Vaughn Ford from quite a distance to do your business. We are driven to offer great customer care and we strive to provide the best service experience. We are honored to have you as a loyal customer. We look forward to seeing you again at your next visit! Thanks, Sincerely, David Simpson dsimpson@tommievaughn.com
Great service!
Everyone was very courteous. Mr. James was very kind to help with the new pop & coffee machines. He offered his services to make it a pleasant wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, we appreciate you taking the time to tell us that you are a happy customer! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. We are so glad James was able to help! We continually strive to meet and exceed our customers expectations and will continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We look forward to seeing you again at your next sales visit! Thanks, Sincerely, David Simpson dsimpson@tommievaughn.com
Perfect service and outstanding communication
Very easy to deal with. Everything was upfront. I liked dealing with Josh as he made the process enjoyable. No hidden charges was a plus
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us, Brad! The goal of the Tommie Vaughn Ford team is to ensure a painless and enjoyable purchasing process for each of our customers. We are glad that Josh was able to help make the buying experience a little warmer. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Facebook for access to exclusive content. Sincerely, David Simpson dsimpson@tommievaughn.com