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Walt's Live Oak Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (77 reviews)
Visit Walt's Live Oak Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walt's Live Oak Ford from DealerRater.

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Excellent Dealership no pressure buying very friendly...

Excellent Dealership no pressure buying very friendly staff. Shannon our sales person was excellent very knowledgeable, friendly, patient and very helpful. Spent time with us even after the sale was completed explaining everything about the vehicle. Purchased 2020 Ford Edge and we are very happy customers. Manager on duty was also great and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I purchased our new F350 from Walt’s this is the 3rd...

I purchased our new F350 from Walt’s this is the 3rd vehicle we have purchased from this Ford dealership. The sales staff is friendly and determined to make your buying experience stress free. The sales department and management goes above and beyond to make you feel at home.they make the entire process move so smoothly and quickly. I will continue to do my business with Walt’s in the foreseeable future. The manager of this ford dealership is great he is active in our youths future and truly cares for his customers and his entire staff. All in all great place to purchase a new or used vehicle. Thanks to all at Walt’s Live Oak Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Brian Tucker

I have been buying cars for over 40 years and I own 4 nationally branded restaurants. So I know customer service when I see it and at Walt's Live Oak Ford you can see it. I have now purchased 4 cars in the last three years from Walt's Live Oak Ford. I have never had a better experience in car buying than with WLO Ford. Everyone I have come in contact with has been outstanding in customer service. I do not like to haggle when buying a car and Chris Fuinaono the Sales Manager clearly understand this. The level of attention that I receive from Chris Fuimaono and the sales staff make me feel like I dealing with friends and I'm not just just another piece of meat. I get their best price right up front. The level of professionalism and knowledge of staff is unparalleled in my car buying experiences. It is a pleasure to deal with people that talk to you and not at you, But even better is how they listen. I will only deal with WLO Ford in my car buying future and strongly recommend them to friends and associates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great

Although my dealer was new, he was extremely polite and found help through many of the situations with me. Everyone involved did everything they could to assist in every aspect of the buying process. Great staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kayla, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Buying after car was totalled!

I was not in the market for a new car, I planned to drive my wonderful 2015 Toyota Camry until the wheels fell off. I love it, Walt's Live Oak Ford had helped me in the purchase of the Camry in 2017. In May 2020, I was hit by a driver who ran a stop sign going 40mph and it totalled my car. Thank God for Gap insurance as I am a real estate broker and have put many miles on it. I was suddenly in a spot of having to find a car. Chris Fuiamono and Walt's took care of ALL my automotive needs. I am happy to say I LOVE my 2020 Ford Explorer. Before you buy give them a call. I promise you will not be disappointed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Don't Get Service Here!

This is the second time I've had to bring a vehicle back to have them fix the service work I had done. The regular service department apparently does not thoroughly check their work when they complete it. How can you let a car go out the door without functioning brake lights? The only reason I gave them a 2 is that the Quick Lane service has always been exceptionally good for items like oil changes and tires.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Walt’s sold me a car with a bad transmission

I was sold a Ford that had a transmission problem. Ford had a recall on this vehicle for the transmission so Ford was well aware of the problem. The recall expired in 2017 and Walt’s sold me the xxx in 2019 with out repairing the transmission. Basically sold me a ticking time bomb! This is unacceptable behavior by a Ford dealership! Even worse, they sold it to me for Twice it’s worth!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Walt's Live Oak Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (800) 814-0609 and we will do our best to make this better. We hope to hear from you soon.

Great staff

Very knowledgeable service manager, friendly staff, comfortable waiting room. They go out of their way to help the customer. I will only use them to service my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hey Juan, we appreciate the kind review. Glad you appreciate how we go above and beyond for our customers. We also appreciate the customer loyalty. We hope to be of service to you again! Take care!

Outstanding service

You can depend on being treated with kindness and fairness. Spot on estimates and no double talk. Would recommend this dealership and Service department to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Please make sure you LOOK at the paperwork before

look over your paperwork every line before signing, they add things in the contact that you don't need. They are very good thieves. Look out

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (800) 814-0609 at your earliest convenience so we can work with you to make this right. We hope to hear from you.