Walt's Live Oak Ford

I really hate having to leave this review because the salesperson was outstanding, and the General Sales Manager were both excellent. They were professional, helpful, and made the buying process enjoyable. Unfortunately, my experience with the vehicle itself has been extremely disappointing. I purchased a brand-new 2026 model, only to discover that all of the trim panels surrounding the windows are covered in micro scratches. I was initially told the damage could be repaired, but after bringing the vehicle back, I was informed that it could not be fixed. If you're purchasing a vehicle from this dealership, I strongly recommend inspecting it very carefully before taking delivery. Ask to have it pulled under the bright service bay lights so you can thoroughly inspect the paint and trim, as these scratches are not always obvious under normal lighting. My vehicle was obtained from another dealership, but this dealership was responsible for retrieving and delivering it to me. To make matters worse, the detailing was extremely poor. For a brand-new vehicle, I expected it to be spotless. Instead, there were oily splatters and smears on the windows, residue on the window seals, and wipe marks throughout the interior. Unfortunately, I didn't notice these issues until after I got the vehicle home and looked at it under better lighting. When I brought the vehicle back, the individual I believe is the manager of the service/detail department was adamant that his staff did not cause the scratches. However, based on the condition in which the vehicle was delivered—with oil still splattered across the windows and obvious signs that it had not been properly cleaned—I find that explanation very difficult to accept. Whether the scratches occurred before or during the dealership's preparation process, the vehicle clearly was not inspected thoroughly before it was delivered to me. I am extremely disappointed that a brand-new car I absolutely love was delivered in this condition. The pattern of the micro scratches is consistent with improper washing or wiping techniques, and regardless of when they occurred, they should have been identified during the dealership's pre-delivery inspection. Instead, I was sold a vehicle with permanent cosmetic damage and then told 'nothing' could be done to correct it. Yet I was told by another dealership that ceramic coating would correct the issue. Because this issue cannot be 'corrected' via this dealership, I will be trading this vehicle in at **another dealership**—one that stands behind what they tell their customers and takes pride in delivering vehicles that truly look brand new. It is heartbreaking that I have to replace a brand-new car simply because it was delivered with cosmetic damage that should never have been there. While I genuinely appreciate the professionalism of the salesperson and the General Sales Manager, the service/detail department and the dealership's quality control failed me. That is why I cannot recommend purchasing a new vehicle here without performing an extremely thorough inspection before you drive it off the lot. Not one person has reached out to me to correct this issue, I never heard from the GM or the owner so apparently, they DO NOT care about their customers or their reputation. JUST SAY NO TO WALT FORD of LIVE OAK FLORIDA!!! They do not sell enough units a month to act like this!!

MY father Jim Gibson 78 years old took his truck in for a service repair he was charged 780.68 for repair done by Gonzalez, Ray on 11 4 25. My father recieved the truck back it still made a ticking noise he was then told they would have to pull the dash off for an additional 2032.57 . This is not the way to treat a 78 year old man or anyone eles. So wht did he get for the 780.00 nothing. My Dad has no heat or Ac in his truck due to this issue. My Father lives 3 hours away from. Im just now here at his home and he is showing all this to me thats why its this late for a review. I feel some one from this business should contact jim Gibson and make this right.

I wish there was spots to give everyone kudos. I did not find a rude or snake-type person in the entire bunch! The service people even treat you fantastically. Everyone says hello, opens the doors, doesn't point but will walk with you to your location. Oh and popcorn from the express lube is a plus too. As far as the sales team, that is the fastest I have been in and out of a dealership ever. Not loaded with crazy mark ups. Bethany really listened, and made sure I was in the right vehicle for my needs!! I also loved the family feeling from the managers and everyone else. They didn't hide in a box, or look down at you. They came out, they met us. Chad even made finance not that painful!

Took my F 250 in for transmission lines and check for a blown head gasket since it overheated due to a bad radiator I replaced the radiator with a new one but couldn’t find the right lines and I live in Orlando so I had it towed to Walts cause I had to come back home was told 1 week I gave them two weeks went back on Friday after calling them and was told they couldn’t find the fitting I told him again it was in a ziplock baggie was told it would be ready at five called back was told the new radiator was cracked they had one on the way by two o’clock wrong radiator came in said it would be ready Monday I told them I had to have Saturday they finally had it done at 10:40 Saturday morning but said my battery was dead and tech went to lunch and would see what I wanted to do i am somewhat mechanical they want to nickel and dime you and not professional as they sound on the phone the battery is still starting strong four days later they really suck

Disgraceful! A total lack of concern or assistance by the service advisor during an emergency situation.

Quick Lane at Walts Live Oak Ford. Quick and Friendly - Excellent service, served up fast. There is an area to watch and employees exercised care and professionalism during the service and enthusiastically catered to special request. Pricing was very fair. Highly recommended!

A dealership that goes the extra mile as the saying knocked it out of park Douglas Smith white springs i am now a new customer small town dealers really trite customers right thank you

Used car. Lies piled on lies, piled on lies. Total xxxx. The manager redefined "dishonest." They wouldn't sell me the car unless I bought a scam warranty.

Can't really say much about dealership since I never visited in person. However, I tried to contact online salesman and even though I did receive a response it was untrue or deceptive. When asked about Ford Partner program, I was told they aren't doing it, although they are official Ford Dealership. But than they added that noone is doing it, which is false statement since I found at least 3 that were willing to sell me a truck under X Plan pricing. Those 3 dealerships eventually have ordered me what I wanted but they didn't have a trim level in stock that I was looking for. In addition to above dishonest answers, I keep getting harassed by their email service even thought I opted out of it multiple times.

Truck was in for front end alignment, they made it worse,on top of that, I got the old,your battery exploded line, got it home and couldn't find battery acid anywhere under hood. Scamed me big time. Won't again. talking with a co worker and he said they did same thing to him. Not first time had bad service at this shop. Dont take your vehicle to them. Sub par work. Fool me once shame on u. Fool me twice.i take my money elsewhere, and I'm telling everyone who will listen. They are lucky if I don't take them to court. Ruined two new tires.