Walt's Live Oak Ford

I have been buying cars for over 40 years and I own 4 nationally branded restaurants. So I know customer service when I see it and at Walt's Live Oak Ford... you can see it. I have now purchased 4 cars in the last three years from Walt's Live Oak Ford. I have never had a better experience in car buying than with WLO Ford. Everyone I have come in contact with has been outstanding in customer service. I do not like to haggle when buying a car and Chris Fuinaono the Sales Manager clearly understand this. The level of attention that I receive from Chris Fuimaono and the sales staff make me feel like I dealing with friends and I'm not just just another piece of meat. I get their best price right up front. The level of professionalism and knowledge of staff is unparalleled in my car buying experiences. It is a pleasure to deal with people that talk to you and not at you, But even better is how they listen. I will only deal with WLO Ford in my car buying future and strongly recommend them to friends and associates.

Although my dealer was new, he was extremely polite and found help through many of the situations with me. Everyone involved did everything they could... to assist in every aspect of the buying process. Great staff!

The service was excellent and I didn't wait long for my truck to be repaired

I was sold a Ford that had a transmission problem. Ford had a recall on this vehicle for the transmission so Ford was well aware of the problem. The recall... expired in 2017 and Walt’s sold me the xxx in 2019 with out repairing the transmission. Basically sold me a ticking time bomb! This is unacceptable behavior by a Ford dealership! Even worse, they sold it to me for Twice it’s worth!

Very knowledgeable service manager, friendly staff, comfortable waiting room. They go out of their way to help the customer. I will only use them to service... my vehicle.

look over your paperwork every line before signing, they add things in the contact that you don't need. They are very good thieves. Look out

Was very pleased with the service received when I took in our Ford Escape for its first service . Everyone was very nice and professional. The waiting... rooms were very clean. I was offered coffee or a soda. The restrooms were very clean and I was kept up in the progress of my service.

Very friendly, clean facility, in and out in a timely manner.

Traded my car in and then they said I wasn't approved for the car they put me in. Asked for my car back and they sold it already! I'm now in a vehicle... I hate and did from the moment they made me buy it. I have a ridiculous interest rate "27%daily" needed something good on gas which this is not. I have begged and pleaded with them to resolve this issue and they refuse to do the right thing. All I asked from them was to make things right but they refuse. Talked to me like I'm pure trash. I only pray no one else ever goes through this nightmare I'm living.

Great buying experience . Dealership made you feel at home and went above and beyond to get the deal I wanted . Chris and Sharon are among the awesome... employees that make auto buying here the best !