Covert Hutto

Thank you for your kind words! We truly appreciate your loyalty to Covert Chevy of Hutto and are thrilled to hear about your positive experiences with us since 2009. It’s always a pleasure to serve you and your family. We look forward to assisting you again in the future! - The Covert Ford Chevrolet Hutto Team

Thank you for sharing your experience with us. We understand that the restocking fee for the unopened part was unexpected and that you encountered some dissatisfaction regarding the service. We appreciate your feedback as it helps us improve. Please feel free to reach out to us directly if you'd like to discuss this further. - The Covert Ford Chevrolet Hutto Team

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Thank you for sharing your experience with us. We appreciate your feedback regarding the extended time it took for your oil change and tire rotation at Covert Chevy of Hutto. While we strive to provide efficient service, we understand your frustration with the wait. We're glad to hear that our service advisor was helpful. If you have any further concerns or suggestions, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. - The Covert Ford Chevrolet Hutto Team

Thank you, Catherine, for your kind words! We’re thrilled to hear you had a fantastic experience with AJ and the Covert Chevy of Hutto team. Exceptional customer service is what we strive for, and we're glad we could help you with your purchase. We look forward to seeing you again in the future! - The Covert Ford Chevrolet Hutto Team

Thank you so much for your kind words! We're thrilled to hear that AJ went above and beyond to ensure your deal met your needs. At Covert Chevy of Hutto, we pride ourselves on providing exceptional customer service, and it's great to know that AJ exemplifies this commitment. We appreciate your support and look forward to serving you again! - The Covert Ford Chevrolet Hutto Team

Thank you for your feedback! We're glad to hear that your experience at Covert Chevy of Hutto went smoothly overall. We understand the importance of feeling special when purchasing a vehicle, and we appreciate your suggestion about a photo ceremony. We are always looking for ways to enhance our customer experience. If you have any further thoughts or questions, feel free to reach out. Enjoy your new ride! - The Covert Ford Chevrolet Hutto Team

Thank you for sharing your experience with us. We understand your concerns regarding the lengthy process and lack of communication regarding your diesel truck’s service. At Covert Chevy of Hutto, we strive to provide timely and efficient service, and we appreciate your patience for the delay that occurred due to the holidays and our service department being backed up. Please feel free to reach out to us at your convenience if you would like to discuss your truck or the diagnosis fee further. Thank you again for reaching out. - The Covert Ford Chevrolet Hutto Team

First of all, the following is what you advertise on your Covert Chevrolet Hutto’s Website: • “Quality service and maintenance with a real Texas accent” on Texas-style professionalism “For us, one of the most important ways we can help you have a great ownership experience is by making it easy to get the Chevrolet factory-recommended maintenance that your vehicle needs.” How dare you use Texas as a comparison to your style of professionalism! They are not even close! Texas is proud and great, and well, you are just the opposite. Your service department is anything but professional or easy. You lie about timelines, you put warranty work last, and in our case, it cost us our $3,000 extended warranty coverage of our vehicle. In November 2024, Chris Ingmire, Service Advisor, was standing right in front of my husband when he confirmed by phone that our extended warranty would cover the necessary repairs on our truck. However, Mr. Ingmire said we could not leave the vehicle with you to do the work at that time due to your service department running behind on work. So we waited a couple of weeks and brought the vehicle back on 12/17/2024. There was no communication given to us about our truck until 1/2/2025, when I received a text message from Mr. Ingmire requesting us to contact him. We called back, left a message, but did not hear back from him until 1/3/2025, around 4:19 PM, after multiple text messages and seven phone calls to the service department, one finally to Chris Matthews, Service Manager. And what do you know, Mr. Ingmire now stated that the extended warranty that covered our vehicle in November was now expired! Mr. Ingmire never ever said anything to us about it expiring soon. • Covert Chevrolet Hutto: a Texas-sized commitment to quality in Hutto “We know we have to earn your business every day with the kind of exceptional service you want from your Chevrolet dealer. That's why we're committed to giving you an ownership experience that will keep you coming back year after year.” Again, how dare you use Texas as a comparison to your commitment to exceptional service! You most certainly did not provide us with an experience that will keep us coming back to your Covert Chevrolet Service department. Your service department did just the opposite—they ran a loyal customer away for life due to their untrue timelines, lack of communication and unexceptional service. We lost the coverage of a $3,000 Extended Warranty that we paid for but were not allowed to use, and we lost over 2.5 weeks of use of our vehicle because of your incompetence and lack of quality service. Then we were charged for the diagnostic check that was finally done on 1/3/2025, over $320, to get our truck back. • “We don't sell cars: we create lifetime relationships” “Our #1 objective at Covert Chevrolet Hutto is to serve you so well you'll become a customer for life. Above all, we're committed to making every encounter with us rewarding and enjoyable.” Our experience with Covert Chevrolet Hutto’s service department was NOT rewarding or enjoyable, and we do not plan to return FOR LIFE! • “At Covert Chevrolet Hutto, we want to treat everyone who walks through our doors like they're part of our family. As far as we're concerned, you are.” We certainly were not treated like family! We were treated very poorly and basically forgotten about. We lost our $3,000 extended warranty coverage, lost use of our truck for 2.5 weeks, and were out several hundred dollars only to get the truck back NOT repaired.

Thank you, Lidia, for your kind words about our service! We’re thrilled to hear that you had a great experience with our service advisor and that you trust Covert Chevy of Hutto for both of your vehicles. We appreciate your business and look forward to serving you again! - The Covert Ford Chevrolet Hutto Team

Thank you for sharing your experience, James. We understand your concerns regarding the additional fees during your transaction at Covert Chevy of Hutto. Your feedback is important to us, and we would like to learn more about your experience to improve our services. Please feel free to reach out to us directly so we can address your concerns. Thank you for considering us, and we hope to have the opportunity to assist you in the future. - The Covert Ford Chevrolet Hutto Team