Covert Hutto

Terrible Experience and Deceptive Practices I recently brought my car into this service center for a simple check engine light diagnostic, and the experience has been nothing short of a nightmare. They lied every step of the way, from start to finish: 1. Deceptive Scheduling: They misrepresented the timeline just to get me in the door. 2. Misleading Updates: They repeatedly lied about needing to keep the car longer, supposedly waiting on a part that would “only take a day.” That “day” turned into a string of false promises. 3. False Representation: They claimed that a service technician was actually the service manager, a blatant misrepresentation of who was handling my car. 4. Dishonest Diagnosis: They assured me that the check engine light had been resolved and that my car was fixed. This was completely false. 5. Each time I received a call they continued to try and replace parts that didn’t need to be replaced, for a hefty fee…errors were occurring because they didn’t properly reattached parts and hoses after diagnostic. When my car was finally returned, it was in worse condition than when I left it. Here’s what I found upon inspection: • Coolant Hose: Loose and clearly not tightened properly. • O2 Sensor: Removed from its housing, left dangling with wires exposed—totally unprofessional. • Turbo Bypass Solenoid: Connector not attached, leaving a critical part of my engine improperly connected. This level of dishonesty and carelessness is unacceptable. I trusted this service center with my vehicle, and they not only failed to fix the problem but actually made it worse. I would strongly advise anyone considering this place to look elsewhere if you value honesty, competence, and professionalism.

Terrible Experience and Deceptive Practices I recently brought my car into this service center for a simple check engine light diagnostic, and the experience has been nothing short of a nightmare. They lied every step of the way, from start to finish: 1. Deceptive Scheduling: They misrepresented the timeline just to get me in the door. 2. Misleading Updates: They repeatedly lied about needing to keep the car longer, supposedly waiting on a part that would “only take a day.” That “day” turned into a string of false promises. 3. False Representation: They claimed that a service technician was actually the service manager, a blatant misrepresentation of who was handling my car. 4. Dishonest Diagnosis: They assured me that the check engine light had been resolved and that my car was fixed. This was completely false. 5. Each time I received a call they continued to try and replace parts that didn’t need to be replaced, for a hefty fee…errors were occurring because they didn’t properly reattached parts and hoses after diagnostic. When my car was finally returned, it was in worse condition than when I left it. Here’s what I found upon inspection: • Coolant Hose: Loose and clearly not tightened properly. • O2 Sensor: Removed from its housing, left dangling with wires exposed—totally unprofessional. • Turbo Bypass Solenoid: Connector not attached, leaving a critical part of my engine improperly connected. This level of dishonesty and carelessness is unacceptable. I trusted this service center with my vehicle, and they not only failed to fix the problem but actually made it worse. I would strongly advise anyone considering this place to look elsewhere if you value honesty, competence, and professionalism.

I am happy with my new 2024 Silverado purchased at Covert in Hutto. We have purchased numerous vehicles from Covert .

Thank you AJ for all of your support and kindness. You did a great job and I truly appreciate you. If you need a car go see AJ!

My cousin bought a car from Anthony and I was extremely impressed with how patient and knowledgeable he was. Thanks to Anthony I was able to purchase my first car. Thank you Anthony.

I came in for a used car and walked out with a new one and I’m extremely happy. We have a new born on the way and needed a second car desperately. Thank you for all your help AJ!

Covert Ford of Hutto is my new preferred dealership. From my first encounter with Salesman Hunter Cash to my dealings with Sales Manager Adam North and Finance Manager Randy Robinson, I felt like a valued customer. I was never pressured to buy a vehicle. All my questions were answered promptly. I live 90 miles from the dealership, so most of my communications were through texts and phone calls. The deal that was offered was the deal I received when I arrived at the dealership. I will return to Covert Ford of Hutto for future purchases and will recommend them to others.

I was referred to AJ by my aunt and he did not disappoint. My experience was fast and smooth. I’m extremely happy with my new purchase. Thank you so much AJ! Shop with AJ!

Thank you Anthony! Anthony did a great job of assisting us during our shopping experience. We got a brand new car and we love it! Thank you! Shop with Anthony!

I had the pleasure of working with AJ Reese and it was the best car experience I’ve ever experienced. He was very professional and knowledgeable. Thank you AJ so much. I love my new car. Please go see AJ!