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Nyle Maxwell Chrysler Jeep Dodge of Taylor

(316 reviews)

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great customer service

Used for years for and only use this place for car purchase and car service. No better place around. Best ever. I highly recommend. Dave in sales and Brian in service afte my favs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Stay away

Terrible experience buying and worse experience with service dept. I have had my new truck for 3 months, have been in 6 loaners logging more miles in 6 weeks in them then my new truck. But somehow maxwell and Chrysler feel it doesn’t qualify for a buy back. Oh yea, I’m still waiting on parts. I’ve been coming here for 10 years. I’d never believe I would be treated this way. Trust me, stay clear of this dealer and new ram trucks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Stay away

Terrible experience buying and worse experience with service dept. I have had my new truck for 3 months, have been in 6 loaners logging more miles in 6 weeks in them then my new truck. But somehow maxwell and Chrysler feel it doesn’t qualify for a buy back. Oh yea, I’m still waiting on parts. I’ve been coming here for 10 years. I’d never believe I would be treated this way. Trust me, stay clear of this dealer and new ram trucks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Recall Repairs

Everything was handled in a timely manner. Have to take truck back for (1) Recall,this was not something that this dealer ship caused. The problem was caused by another dealer apperantly useing my vin #.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Review

Best experience I have had buying a new car. Andrew and Daryl gave great customer service, were patient and informative. My husband was extremely happy and they made the process with trade in easy. They gave a fair price for truck and my trade in. Thank you for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Poor Customer service / dishonest finance dep

Got an offer from capitalone and forwarded it to the sales person (Ryan). Got to the dealership to finalize the deal and complete the paperwork but unfortunately these people changed my APR and subsequently increased the amount that I have to pay on the car. Called them several times to have the rate and numbers corrected but to no avail. Finance guy didn’t want to do it and kept telling my to call Capitalone but when I call capitalone, they tell me it’s the dealership that can make those adjustments. This is my first that I’m financing and it’s not a good experience. Poor customer service. I wouldn’t recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ryan Lemcke was the BOMB.com salesperson!

We will never go to another dealership for our cars, or another sales person. We love Ryan and have referred our friends and family members to him for over 15 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great quick work

Very quick work on my recall notice. Friendly and very courteous by all employees. Would recommend to mu friends and family for all future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchased a new Ram Diesil Truck

Jason took great care of all my needs . I was really impressed with the timely manner that I could get in and out. The Service dept took the time out to travel to another dealership to receive a part for my bed cover. The time frame stayed within the allotted timeline so I could get to my meeting. Joe S.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Warranty Repair - Excellent Service

I had a warranty repair conducted at this dealership in December 2018. The staff were very friendly, professional and kept me informed throughout the process. Totally satisfied with the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.