Reviews
First maintenance visit
Friendly, took time to explain things; pleasantly surprised by a free first oil change! Thanks again! An extra benefit not found elsewhere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We aim to please, Suzanne! Thank you for taking the time to share your experience, your satisfaction is our #1 concern and it is always great to hear how we are doing! We look forward to working with you in the future! -Nyle Maxwell Taylor
Great service, great experience
Everything was easy and super low pressure. I ended up leaving with a different model RAM 1500 than I had originally thought I would but it had everything I wanted. I could not be happier. The staff was very helpful and gave me a much better deal than I expected. I do not buy vehicles often. My last RAM 1500 was a 1999. After 16 years it was time for a new one. But when it is time for me again I will definitely go back to Nyle Maxwell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow!! Congratulations on your new RAM Truck, Robert! It sounds like it was well deserved and a long time coming! We are thrilled you choose our dealership to and that you had a such a great experience! Thank you for taking the time to share and for your business! Enjoy your NEW truck! -Nyle Maxwell Taylor
Great place to purchase a vehicle. Knowledgeable
I received very fast response from the internet inquiry and Riley was more then helpful when I came in to test drive the vehicles I liked. He was knowledgeable about both vehicles and told me all the added features that I was unsure about. He also answered all my questions which helped me with my decision.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this excellent review, Carol! We know Riley and the rest of the team will enjoy reading your feedback! We appreciate your business and you taking the time to share your experience, enjoy your new vehicle! -Nyle Maxwell Taylor
purchasing a new 3500
They were very knowledgeable on my trade value and the truck I was buying. The salesman answered all of my questions and knew his product.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Ram 3500, Shawn! That is one heck of a truck and we know your will love it! Thank you for your business and for taking the time to share your experience, your feedback is so important to us! -Nyle Maxwell Taylor
Ecodiesel Purchase Nyle Maxwell Taylor
Jimmy Wilcox took great care of us, and when we had an issue after delivery with some chrome, everyone was most interested in making sure we were taken care of, good old fashion customer service. I have purchased many vehicles in the Austin area at other dealerships and this was by far the best experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WOW! Thank you for this awesome review, James! The experience you have described is exactly the level of customer service we aim to provide all of our customers and it is great to hear how we are doing! Enjoy your new vehicle and we look forward to working with you again next time! -Nyle Maxwell Taylor
Service ends with new Jeep GC
Dave listens to my comments and does his best to get me to the vehicle that interests me. Low pressure sales approach is effective. Pleasant sales room and friendly staff. This is my 3rd time to purchase a vehicle from Maxwell Taylor thanks to their great sale staff and service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow! Thank you for your repeat business and this awesome feedback, enjoy your new Jeep!! -The Original Nyle Maxwell
Service On vehicle
Friendly people, excellent work, short wait time and very knowledgable Their service is the best. Office people very efficient and fast-_there is no wait , you are in and out in no time flat.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this awesome feedback! We appreciate you choosing and trusting our service department with your automotive needs! Thank you for your business! -The Original Nyle Maxwell
Right Truck, Right price!
No B.S. Sales people willing to deal product at a fair price. Made buying over internet easy. Would definitely deal with them again for future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new truck! Thank you for giving us the opportunity to earn your business, we are thrilled to hear we were able to deliver a fair and easy car buying experience! -The Original Nyle Maxwell in Taylor
Buying jeep
Agreed to one price than at closing it became a heated debate on what was actually said and meant. Rather uncomfortable situation. We buy from Nyle because he has a good inventory in stock. We usually always go back to his dealerships.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Delores, We appreciate you taking the time to share your experience. We regret it did not warranty 5-Stars and we will be addressing your concerns with our team and using your comments as a training tool. We appreciate your business and feedback; if there is anything we can clear up or help with at this point please email me directly at kking@nylemaxwell.com. Katie King Customer Relations
Good location, good people
Found what I was looking for on the InterNet, Sales rep. was straight forward about what he could do to make the deal. This is my fifth vehicle purchase from Maxwell in Taylor and I plan to buy again in the future
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your REPEAT business, David! We appreciate you taking the time to share your experience and for this awesome recommendation. Enjoy your new car! -Nyle Maxwell Taylor