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Nyle Maxwell Chrysler Jeep Dodge of Taylor

(315 reviews)

Reviews

(315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service, Clean facilities, more parking

friendly and very helpful customer service, Better parking space and comfortable wait room. Nyle and Maxwell always provides better quality for their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great feedback, Murial! We appreciate you choosing Nyle Maxwell Taylor for your automotive needs! -Nyle Maxwell Taylor

Great and prompt service

Service promness, when it's time to service my car, I know the service staff especially Mr. Bryan will give me quality and fast service. I'm very happy to get my vehicle service at Nyle Maxwell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is so great to hear we have take such great care of you and your vehicle, Sanjuana! Thank you for trusting us with your automotive needs! -Nyle Maxwell Taylor

Great job as ALWAYS

They are very prompt at letting me know what's going on with my service and doing a great job. The place is very clean and the people are very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great feedback, William! We work hard to provide a great experience for our customers and it great to hear our efforts are paying off! We appreciate you choosing us to take care of your automotive needs and look forward to providing the same great service in the future! -Nyle Maxwell Taylor

Excellent service

Sorry I'm so late getting back to you. Your professionalism and excellent service got us back on the road for our trip back to Tennessee in plenty of time. We have experienced no problems since the repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience, Hans! It is great to hear we were able to get your taken care of, we will be sure to share your compliments with the team! -Nyle Maxwell Taylor

Great Service quick turn around

I was pleasantly surprised at how quick a response I had received to a request for service from the website.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great feedback, David! We are glad to hear we were able to provide a prompt service! Thank you for choosing us to take care of your automotive needs! -Nyle Maxwell Taylor

Great service

When I arrived at dealer service rep was great, took car started doing repairs. Everyone was very friendly. The wait was not long at all. The only improvement I would recommend would be the waiting room was a little bit cold. Besides that it was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the awesome feedback and your business, Douglas! We will be sure to remind our staff to monitor temperature in the future and make sure everyone is comfortable, thank you for bringing this to our attention! -Nyle Maxwell Taylor

Recall Service

Work done on time and were they were able to complete additional recall for vehicle.Friendly service department and staff.Will use them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is great to hear you plan on using us in the future, Terry! Thank you for your business, we look forward to providing the same great service next time! -Nyle Maxwell Taylor

Great service, fast

Great, fast service. I had a transmission problem and they were able to get me in quickly, diagnose it and get it fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Great to hear we were able to get you back on the road, Steve! Thank you for your business! -Nyle Maxwell Taylor

Replacing Jeep Patriot with newer model & in white

Friendly, helpful, professional, valued our time. Ensured us of any rebates we qualified for and got us the financing we that suited our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new car, Mary! Thank you for taking the time to share your experience, we are thrilled to hear it was such great one! Thank you for your business and enjoy your new car! -Nyle Maxwell Taylor

Personable and prompt

Very personable, on phone and in person. They were able to fit me in right away performed the repairs the same day. In contrast, another (related) dealership was very abrupt over the phone and told me they wouldn't be able to fit me in for another 3 weeks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience, Jeffery! It is great to hear we were able to get you taken care of! -Nyle Maxwell Taylor