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Kelly Grimsley Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (96 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (96 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service

Service associates are very courteous and helpful. Sales was easy, I got a pretty good price and a good interest rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Kelly Grimsley Kia Team

Excellent

This was not my first purchase at your dealership. Good to see same faces there, says a lot. Professional people who handled my purchase professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. - The Kelly Grimsley Kia Team

Great service, kind customer care.

How easy the process was, good customer care, immediate attention and quick response. It was a seamless experience, definitively going back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Kelly Grimsley Kia Team

Great Repairs

The staff was very friendly, The work was done quickly and since it was still under warranty completely for free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jason, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! - The Kelly Grimsley Kia Team

Fantastic service clean environment

Fantastic very fast and friendly service their service department is the best very friendly staff and they get the work done right the first time every time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. - The Kelly Grimsley Kia Team

The facilities it was very clean and the people were very friendly

IEverything was fine exceptFor not putting a new tag in the window for the oil change but other than that everything was fine

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help! - The Kelly Grimsley Kia Team

Great service

Good service and excellent when they do there job when I come they quickly serve nicely and professional and when They finish my car they coming let me know right away

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Kelly Grimsley Kia Team

Francisco Aguirre

Before I stepped out of my car, a service consultant was there to discus my service needs. Access to the facility was excellent and spacious, people are very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. - The Kelly Grimsley Kia Team

Great service

The job was done fast and repair man can to ask me if I wanted to replace filters of cat

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gloria , thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. - The Kelly Grimsley Kia Team

Great service

They listened and were very attentive to our vehicles needs and very informative to what they had done and if it needed anything else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. - The Kelly Grimsley Kia Team