Jim Click Chrysler Dodge Ram

I went to Jim Click Dodge for a Recall on my 2016 Ram 1500. The service staff was professional and courteous. While I was waiting looked at the new Ram trucks and eventually purchased a new 2019 Ram 1500 Rebel. The Service, Sales and Finance staff were Outstanding. I have seen the negative reviews for the Service Department and all I can say is, for me it was just the opposite.

July 2017 purchased 2017 Ram. GPS malfunctions tells us we are in a restricted area (Tucson, Freeway, Sahuartia, Vail everywhere). Has us take frontage road or through residential areas. Jon and his supervisor told us we can update the GPS for $800, this is a brand new car and we purchased a NEW GPS, but we can now pay an additional $800 to update. Jon and supervisor can not replace the GPS because it would cost them $800. Jim Click can take your money but can't spend $800 of their money to make things right. Yes, we are sorry we purchased from Jim Click, stuck for life 😧 HEAVEN Help Us!

The service department looks at you and lies, every time they open their mouth. They are without question the worst organization, either completely incompetent or total con men, or both. Every word from every critic of this service department is 100 percent correct.

The Service Center doesn’t know the meaning of the word “service”. It’s impossible to reach them in the phone. When you call, you are forced to leave a message and wait for a return call that may or may not happen. After leaving 3 messages over the course of 2 days, I finally received a return call from a service advisor, only to be told that they couldn’t even get my car in to diagnose the issue for 11 days. The individual I spoke was completely flippant & unconcerned with my needs as a longtime customer of the business, who has purchased multiple vehicles from them over the years.

Bought a used explorer from them and they advertised that it came with gps. It needs an sd card which they put in the contract that they were going to order one. Call them every day and all i get is that they’re working on it and will call me back. Never call back! Plus the finance manager said i would get tags for a whole year but they only gave me two months, so now i have to pay 400 to renew them in January! Will never buy another vehicle from them i will let all my fellow veterans and family members to not buuy a vehicle from them because they do shady work!

I went to them for trade the sale guys was very upset. And he didn't make effort to show all the option jim click dodge and jeep

We went to so many dealerships in search of a truck. It was always either too expensive, a piece of garbage, or the salesperson just drove us away. We showed up at the Used Lot at Jim Click Dodge later in the day on a Friday as a last resort. (Because of the distance). So we see the truck we want to look at and we start looking in and around. Houston gave us time to look while he stood back. No hovering. No pushing. He asked if we wanted to test drive so of course we did. With it being late, we didn't expect to drive the truck away that day. Houston didn't try and push us into buying right then and there. We came back the next day to run numbers and he gave us the information we needed and walked away to let US make the decision. He didn't stand there and tell us how great of a deal it was or repeateddly ask why we wouldn't walk away with the truck that day. He gave us time to converse and we came to him when we were ready. He made the process as easy as possible and offered every bit of help along the way. Houston is THE BEST salesman we have ever worked with, and we mean it. He will make his customers feel as comfortable as possible and let them do what they have to to make decisions. Hands down, downright, the best in the business right there.

I can't even reach the service department to schedule service and recall work, I have tried repeatedly over the last week, dropped calls, on hold for ever, 2 voice messages left and I still haven't spoken with a REAL LIVE PERSON. I gave up and called the other Dodge dealer on the east side and they answered the phone on the first call and scheduled me for the work. Good grief I wish I knew how to get in contact with Jim Click Jr. and tell him about my experience..

I have taken my Dodge in twice to fix the recall and each time they proceeded to do the free maintenance but said they did not have time to fix the recall. I hope it is not a serious recall.

I called to set up an appointment for the purpose of a recall for passenger side I airbag inflator. I was on hold for a inordinate amount of time I.e 15 minutes. I hung up and tried again after an interval of 30 minutes. This time I was rolled over to a representative's voice mail. I never received a callback. I elected to go with a competitor of Click Dodge. I would never have them service either my Dodge Magnum or my Jeep Grand Cherokee. A total disastrous customer service experience. They ought to be totally embarrassed.