Reviews
F350 service
I called got appointment drop the truck off was given a ride to work and picked up when the truck was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
They did a wonderful job of find exactly what I needed budget wise. They was polite and very nice. I recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my new car!
They worked hard to help me get the best deal on a used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First time experience
This was our first time buying a Ford, and the experience was fantastic! We will definitely be buying from Arrow Ford again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jan 2023 works visit
This was the second time it took over two hours for service on my vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phil Qualls, thank you for sharing your honest feedback. We are disappointed that we were not able to meet your expectations for the length of time to complete your service. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact our Fixed Ops Director, Scott McCoy, at 325-692-5309 if you would like to discuss your experience further. We hope to hear from you soon. Take care.
Great service!
Arrow Ford has always been professional and we?re able to get in and out in a timely manner. They have a great waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Patricia, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Great customer service!
I bought a truck from Arrow Ford over the phone and had it delivered across state lines. Lane was awesome and couldn?t have been more helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Victor, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
This place is the absolute best at everything
This is the 4th time I have had my 2000 F250 7.3 diesel towed to Arrow. Each and every time the cost, as well as the service is the cheapest and best of anywhere I have been in my 53 years of taking care of my own stuff. The employees and tow driver are also the best. They treat a 72 yr old woman like their grandma. I never have felt taken advantage of and they only recommend what actually needs to be repaired.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arrow Ford & Mary Jane kill it again!
Great doing business again with Arrow, but more specifically Mary Jane. From calls to texts to going through every detail and making sure I got exactly what I wanted and knew everything about my new vehicle... she was on it!!! Simply amazing top of the line service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Loyalty for Life.
Having recently purchased two cars from arrowford this last week, I think that is showing our loyalty to this dealership. In the past we have purchased three other vehicles from arrowford, our daughter has purchased a vehicle from arrowford, and our best friend has purchased a vehicle from arrowford. We have to travel 150 miles one way to get to Arrow Ford. Do you see a trend? I think that we would never purchase a vehicle from any other dealership. Arrow Ford is the a pitta me of kindness to customers, listening to your needs, and meeting those, and great care from the moment you walk in the door until you drive off with the perfect vehicle for you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Lenore, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!