Reviews
Big Boy F-150 2021
We first met salesperson, Mandy on a prior visit. We told her pretty much what we were looking for and though there were a few pickups that peeked our interest we decided to pass at that time, but kept Mandy's info., for when we returned. We were out and about and decided to once again drop in, luckily for us, Mandy was there and remembered us and this time we found a F-150 2021 Pickup with all the bells and whistles. The vehicle had just arrived so that they had to keep it till the did all the 'check-up' required for a used vehicle and we wanted to have the bed sprayed with rino-liner. They made us a great office on our 2012 pickup, and once we closed the deal all were happy. Arrow Ford has a great package which comes with the vehicle, many items for it's life-time. Everyone we encountered were nice and helpful, very welcoming. We'd recommend to anyone to seek their service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Edward, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Bronco
Sales manager was a complete jerk. Paperwork took forever even though I financed elsewhere
- Customer service 2.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Donaciano, thank you for sharing this recent experience with us. Please contact our General Sales Manager, Andrew Gilbreath, at 325-698-7152 and we will do our best to make this better. We hope to hear from you soon.
Great job!
Fast and easy! Sheena and Chad did a great job! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kirt Jones, thank you for your review! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent service and Integrity
Malcom and Damian and Loy made this a smooth and excellent experience. I ordered a Bronco and they kept me informed every step of the way. They had everything in order when I arrived to pick it up. Highly recommend this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jennifer, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Awesome at Arrow Ford every time.
Brandon was very helpful. I couldn?t make it to the facility right away but wasn?t hesitant to help me over the phone. By the time I made it over there we had already found a deal to work on and we finished the same day. He had arranged for me to have help while he was busy since I couldn?t get over there right away. Jacob was the other salesman. Also very helpful. The service is the main reason I went back to Arrow Ford to trade. Will be going back for my future vehicles as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jose Acuna, thank you for taking the time to leave us your response to our staff's customer service! We aim to delivery a five-star experience for every customer, and we are so happy to hear that Brandon and Jacob made your trade experience go smoothly. We sincerely appreciate your business and look forward to working with you again in the future.
2 new F 150s
Outstanding service from the salesperson and incredible financing lead.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kenney, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Great Job!
Went in to purchase my lease and the experience was seamless, from the employees being so so nice and getting things done so fast, the whole process was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy we could make your experience a positive one! We aim to deliver five-star service at every opportunity, and we are so glad to hear that your lease purchase went smoothly. Thank you for choosing Arrow Ford and we look forward to working with you again in the future.
Raptor purchase from Arrow Ford in Abilene
Our experience with Arrow Ford in Abilene was absolutely top notch. Getting exactly what you want for a fair price in todays market can be tough, but Angel and Andrew at Arrow did exactly that. From the ordering process, to keeping us up to date, to giving us the best price country wide. We?ll absolutely be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jonathan, thank you for sharing about your experience. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Wonderful Car dealer experience
My salesmen was David Waggoner and I would just like to say Thank You so much for being such a delightful person to work with. You made this car buying experience very pleasant and for that I say Thank you and many blessings to you. Thanks, Adriane
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Adriane, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Arrow Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
2022 Ford Explorer Recall
I have to drive 70 miles to get to Arrow Ford. We have only one car so we have to wait for the service to be completed. The wait was, thankfully, very short. We really appreciate this considerate service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, we're pleased to hear everything was completed to your satisfaction! Thanks for your business! Take care!