Reviews
Everyone at the service counter was friendly and
Everyone at the service counter was friendly and professional. My car was ready before promised which was wonderful. I sat and had a cup of their delicious coffee ( a latte actually), and before I knew it, the car was ready. Thank you for an outstanding experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New Bronco
Dealership had the car we were looking for. Our sales person Vinny was great to work with. Followed through on everything we asked for but was not pushy at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
If you can’t sell the vehicles at the price advertised
If you can’t sell the vehicles at the price advertised why show it!! Was told that’s AutoNations policy for adds! No Thanks!! ADDS of $2,476!!! Window Tint and Door/Cup Guard + $499.00 Appearance Protection - 3 Yr + $639.00 Windshield Protection - 3 Yr + $699.00 Dent Protection - 3 Yr + $639.00
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.
Adds adds and more adds!
If you can’t sell the vehicles at the price advertised why show it!! Was told that’s AutoNations policy for adds! No Thanks!! ADDS of $2,476!!! Window Tint and Door/Cup Guard + $499.00 Appearance Protection - 3 Yr + $639.00 Windshield Protection - 3 Yr + $699.00 Dent Protection - 3 Yr + $639.00
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Elizabeth, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.
My Service Rep Loraine was excellent!
My Service Rep Loraine was excellent! I appreciated that they delivered the vehicle when completed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
The customer service experience at this dealership is
The customer service experience at this dealership is underwhelming. You can stand at the service desk waiting and be ignored by multiple employees busy looking at their cell phones, not talking to anyone. Happened to me multiple times.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. If you'd like, please contact our General Manager at (972) 763-5523. We'd appreciate the chance to make your experience a positive one.
Y’all have my contact info. Good service organizations call the clients. They don’t ask the clients to call and explain.
Kathie was very help.
Kathie was very help. I filled out an online form overnight and early the next morning she called. I went to the dealership and decided I wanted the car at their other location and she drove to get for me. Great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
In fpr an oil change.
In fpr an oil change. Was quick, friendly, and even got me a lyft ride to breakfast and back. Great overall service. I'll be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Had my truck served Oct 11 10/ 23 I had no battery
Had my truck served Oct 11 10/ 23 I had no battery to start truck. I called AAA CA and had a Lock out service and paid for two batteries. Not to happy your service dept. Did Not Recommend I needed New batteries... Respectfully yours, Tom Smith
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
NA
Hi Tom, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.
Michael Crance worked out an excepted and was helpful all
Michael Crance worked out an excepted and was helpful all the way. Finance was also helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Joe, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!