AutoNation Ford Frisco

Hi Ivan, thanks so much for the warm recommendation of the team here at AutoNation Ford Frisco. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.

I’m glad that you have taken the opportunity to respond. It took me coming down to the dealership to explain my problem as when I did talk with a representative that it was a 2 week wait to get my starter replaced. When I showed up with my truck on a tow truck then I was told that they could fix it the next day. As I was traveling south for the winter and your dealership was the only one in the area that had a starter as I did phone around to the other Ford dealers in Dallas area. Your dealership then gave us a ride back to our campground in Denton. But the day of the repair we contacted you for a ride back to your dealership, they said they would send us a ride out to pick us up. We waited over two hours before being told that your dealership canceled our ride because we were staying too far away from your dealership. Now we had to scrambled to phone our son to get him to pick up the keys for our truck before your service department closed for the day as we were not able to get there ourselves. Then our son drove out to get us so we could pick up our truck as we had to leave the campground the next morning. So not only could we not find out what was going on with our truck. We couldn’t even get a ride back to your dealership which we paid more for the starter and repairs then if I could have in Canada. In Canada it would have been cheaper. They quoted me $985.00 CDN for the starter and replacement time 1.5 hours. I paid your dealership over $1,200.00 USD for the same product. So for these reasons I am giving you the poor review. 1 - Your phone automated system sucks 2 - When you finally get to talk with someone they are not located at your dealership at all. 3 - When you have an out of town customer who’s only mode of transportation is at your dealership being worked on and you don’t give them a ride back to get their vehicle gives you a fail in my experience. So I want to know what you plan on doing with future customers that will have the same problem or issues as I have experienced with your dealership. By the way the starter is working great. Thanks for repairing my truck I do appreciate that. Retired Canadian Army Veteran

Good afternoon My complaint still stands. After listening to your automated phone system again for the past 20 minutes without any response from a representative. I pressed 0 for an operator and got the same automated response 5 times without talking with a real person. YOUR PHONE SYSTEM SUCKS If you want to talk with me about helping me out with this. You can call me in person at 1(807)220-4667. I will not call your automated phone number anymore because I still suffer with PTSD, severe anxiety disorder and depression. Listening to your automated phone service just makes things worse for me. Retired Canadian Army Veteran

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Our adviser, Obi, was fantastic.

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Hello, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out if there's anything additional we can do for you.

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!