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Bill Utter Ford

(4,382 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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We have used adam for 6 years now he is amazing and very

We have used adam for 6 years now he is amazing and very informative we will not ever use anyone else he is great at his job and fun to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Phil was great.

Phil was great. Very good communication and very up front about where we were in the buying process. I bought out of state and shipped the car, so it was more involved than normal and Phil handled things nicely. He was upfront about any 'imperfections' in my used car and seems like a nice, honest guy who was there when I had any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I love my new Bronco Sport.

I love my new Bronco Sport. Adam was so easy to work with ! I totally recommend the Bill Utter Ford Family !!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brought my truck in for service it was making a strange

Brought my truck in for service it was making a strange noise when I started it, they called me the next day and had fixed it. They always take great care of my vehicles. The staff is always friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent dealership.

Excellent dealership. Very honest and no pressure whatsoever. Great service department too. Try them, you won't go elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service from the Pre-owned sales department.

Excellent service from the Pre-owned sales department. Very friendly and helpful. They go the extra mile to help with the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bill Utter Ford’s service department is top notch.

Bill Utter Ford’s service department is top notch. It’s easy to schedule service and they usually finish the work ahead of the estimated time of completion. Danny Morris is great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst ever Kaleb was the worse sales men I’ve bought

Worst ever Kaleb was the worse sales men I’ve bought plenty of cars and he refused to sell a car or return a call because I wouldn’t finance in-house, luckily west tx knows how to do business and I’m a happy owner now!! I would never recommend Bil Utter ford to anyone!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Convenient drop off location, courteous staff who went

Convenient drop off location, courteous staff who went above to make things right, when delays were encountered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Dealership works well with me I’m maintaining my vehicle

Dealership works well with me I’m maintaining my vehicle or if I’m ready to purchase a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.