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Bill Utter Ford

(4,382 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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What is the deal?

What is the deal? Ya'll can be annoying over these request for a survey.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Got our recall done same day, wait was a little long but

Got our recall done same day, wait was a little long but everyone was helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We purchased a used vehicle from Phil, he was by far the

We purchased a used vehicle from Phil, he was by far the easiest, most conscientious salesman we have ever had the pleasure of dealing with! He continued to stay in touch with us, kept us updated and walked us through every step! This is the nicest most laid back dealership we have ever come across, no pressure, no hassle! Amazing purchase, Casey in finance was a plus plus at close and knew his stuff!! Thank you, thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My wife and I have always bought our vehicles from Adam,

My wife and I have always bought our vehicles from Adam, I wouldn’t go anywhere else to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is easily my 4th purchase from Bill Utter Ford, my

This is easily my 4th purchase from Bill Utter Ford, my parents have purchased a dozen over the years back when Bill Sr was still running g the dealership. I’ve moved away from Denton, but still come to Denton and Bill Utter for Ford vehicles even though several Dallas area dealerships are closer. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

At Bill Utter Ford, I am always treated fairly and with

At Bill Utter Ford, I am always treated fairly and with respect as a customer. The repairs and maintenance have always been top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent experience!

Excellent experience! No hidden fees and respectful service on the sale of a new car. Kaleb and Micah were great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They were very friendly and communicative.

They were very friendly and communicative. I was called several times to explain the status of my truck and the work being done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The technician was very professional, informative, and

The technician was very professional, informative, and helpful. I was very appreciative that he was willing to explain Everything carefully and fully.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I made an appointment for car repair and it’s now 9 days

I made an appointment for car repair and it’s now 9 days later and no car. I have not received call backs from service representatives except to say it will cost $4,000. All the positive reviews I see posted are from men, so I guess I’m the wrong gender/age to receive positive service. I purchased this car from Bill Utter and had no problem with sales. They were very courteous. Not the service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.