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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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I’ve purchased all my vehicles and serviced them from...

I’ve purchased all my vehicles and serviced them from Bill Utter Ford last 23yrs!!! I have always received great customer service!! When I take my vehicles in for service or issues, they listen to me and communicate with me throughout the service! I always know that when I leave Bill Utter Ford everything has been taken care of!!! I’m a customer for life!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always willing to help. Great service, great facility....

Always willing to help. Great service, great facility. Time estimates are on track and there is always a little extra service to make the experience great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jason was outstanding worked really hard over a period of...

Jason was outstanding worked really hard over a period of about six months. It paid off for him. Keith in parts is Outstanding also but not really impressed with service so far

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

People in the service area were helpful and friendly...

People in the service area were helpful and friendly The area was very clean and well kept. The waiting area was reasonably comfortable. The coffee machine is difficult to figure out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I'm not sure of the young man's name who did our...

I'm not sure of the young man's name who did our paperwork but he deserves 5 stars too. 25 words !!! Seriously!!! Really !!! Unbelievable!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Phil was awesome to work with! While we had a long delay...

Phil was awesome to work with! While we had a long delay on the order due to the chip shortage, Phil and I were in contact trying to keep the car tracked down.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have been a customer of Bill Utter Ford for more than...

I have been a customer of Bill Utter Ford for more than 20 years. The service and personnel are outstanding providing exceptional product to the customer. Great group of people and products.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always great service, very nice waiting rooms, food and...

Always great service, very nice waiting rooms, food and drinks to enjoy while you wait. I recommend them for major or minor service when you need it for your Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My previous car was serviced by Bill Utter Ford and...

My previous car was serviced by Bill Utter Ford and service was exceptional. My current Lincoln was purchased and serviced elsewhere and the service agent was disappointing. Bill Utter service employees understand what the word "service" means. I especially want to recognize Karina Rubio and Alex Celis. I am back to Bill Utter for all my car needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very easy to work with, and upfront with prices. I knew...

Very easy to work with, and upfront with prices. I knew exactly what I was getting and the price was exactly what they said. I’d deal with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.